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b+s Elevate | Webex Contact Center for Salesforce Voice

The intelligent contact center built for Salesforce with Cisco Webex

Overview

b+s Elevate delivers a complete contact center solution built for Salesforce, powered by Webex. It seamlessly integrates voice, digital channels, and CRM data, providing agents with AI-enhanced tools for superior employee and customer experiences.

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  • Experience a comprehensive Salesforce-native cloud contact center solution powered by Webex that seamlessly integrates voice, digital channels, and AI tools within Service Cloud Voice.

  • Optimize call routing with Cisco's intelligent system, ensuring customers reach the right agent at the right time for efficient issue resolution.

  • Empower agents with a unified interface, transforming them into super-agents focused on delivering exceptional customer experiences.

  • Benefit from b+s Connects, the exclusive integration between SCV and Webex Contact Center, the b+s Supervisor Management Console, and Bucher + Suter's unparalleled customer support for seamless operations, and straightforward contact center management.

  • Gain a 360-degree customer view by storing all interaction data, including calls, within Salesforce, providing deep insights into the complete customer journey.

  • Leverage Cisco's transcription services to power Salesforce Einstein features, like Next Best Action and Case Wrap-up recommendations.

b+s Elevate by Bucher + Suter is an AI-enhanced communication and contact center solution built for Salesforce, with Cisco Webex. It streamlines contact center operations and empowers agents to deliver personalized, omnichannel customer engagement across voice and digital platforms. Seamlessly integrating communication channels and customer data within Salesforce, b+s Elevate enables faster, tailored interactions with AI-driven insights and intelligent call routing. Built on Cisco’s leading security protocols, it ensures secure, compliant communication. With Bucher + Suter’s decades of customer service, contact center, and Cisco expertise, b+s Elevate simplifies operations, enhances collaboration, and delivers a unified customer service experience for peak efficiency.

Categories

Business Needs
Sales
Customer Service
Agent Productivity
Industries
Horizontal Product
Personas
Administrator
Business Operations Manager
Service Agent / Supervisor
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package

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