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b+s Elevate | Webex Contact Center for Salesforce Voice
The intelligent contact center built for Salesforce with Cisco Webex
- Industries
- Horizontal Product
- Business Need
- SalesCustomer ServiceAgent Productivity
- Requires
- Sales CloudService Cloud
- Compatible With
- Financial Services CloudHealth CloudGovernment Cloud
b+s Elevate delivers a complete contact center solution built for Salesforce, powered by Webex. It seamlessly integrates voice, digital channels, and CRM data, providing agents with AI-enhanced tools for superior employee and customer experiences.
Highlights
Experience a comprehensive Salesforce-native cloud contact center solution powered by Webex that seamlessly integrates voice, digital channels, and AI tools within Service Cloud Voice.
Optimize call routing with Cisco's intelligent system, ensuring customers reach the right agent at the right time for efficient issue resolution.
Empower agents with a unified interface, transforming them into super-agents focused on delivering exceptional customer experiences.
Benefit from b+s Connects, the exclusive integration between SCV and Webex Contact Center, the b+s Supervisor Management Console, and Bucher + Suter's unparalleled customer support for seamless operations, and straightforward contact center management.
Gain a 360-degree customer view by storing all interaction data, including calls, within Salesforce, providing deep insights into the complete customer journey.
Leverage Cisco's transcription services to power Salesforce Einstein features, like Next Best Action and Case Wrap-up recommendations.
Provider Details
Bucher + Suter
Worblaufen, Switzerland | Denver, CO, USA
- Social ImpactPledge 1%This company pledges 1% of their product, profit, equity, or time to support the community. Learn more about Pledge 1%
- Pledge 1%
Founded
1981
Website
Phone
800-917-9060Contact centers are under pressure to improve service quality while reducing cost to serve. Disconnected systems, fragmented data, and manual workflows make that difficult. Bucher + Suter helps you make your contact center and Salesforce work as one system. As a contact center transformation partner, we connect Cisco platforms, including UCCX, UCCE, and Webex Contact Center, with Salesforce and the wider service ecosystem, aligning routing, agent experience, data, and workflows so performance improves across every interaction. Our solutions go beyond CTI to create a unified, omnichannel service environment with better agent context, less manual work, and seamless customer journeys. As an Agentforce Contact Center consulting partner, we help design and operationalize AI-driven service models within Salesforce. We stay accountable beyond go-live, continuously improving how your systems perform so your contact center runs more efficiently and delivers measurable value over time.
Pricing Details
You must pay to use this solution. Discounts are available for nonprofits.
Actual pricing and discounts are dependent on the deployment model and license volume. Please contact Bucher + Suter for a demonstration, price, and quote.
Default Plan
$169 USD/user/month
Lowest Starting Price