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Case Split Agent Extension: Know When to Split

By Vicasso

Automatically keep cases clean and on topic with Agentforce and Case Split!

Paid  
Industries
Horizontal Product
High Tech
Manufacturing
Business Need
Customer Service
Agent Productivity
Case Management
Requires
Agentforce
AppExchange Partner Products
Compatible With
Service Cloud

One issue per case means higher-quality service. Powered by AI, the Case Split Agent Extension does the work for you, keeping cases clean and on topic by automatically detecting when to split a case and moving related records.

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Agentforce
AppExchange Partner Products
To use this solution, you need this AppExchange partner product.
Compatible With
This solution is tested to work with and extends the value of these products, but doesn't require them.
Service Cloud
Salesforce Editions
Enterprise
Unlimited
Developer
Additional Requirements
Requires Vicasso's Case Split for Salesforce managed package.

App Details

Version
Case Split Agent Extension/0.4 0.4.0
Listed On
09/25/2025
Latest Release
09/25/2025
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Agentforce
Agentforce solutions are customizable, conversational, AI assistants. They boost Salesforce user productivity in a safe way by facilitating everyday business interactions across a wide range of workflows and tasks. Learn More
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Agentforce
Managed Package
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 1
Custom Tabs: 0
Custom Apps: 0
Lightning Components
Global: 0
App Builder: 0
Community Builder: 0
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
0.1.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
06/11/2025

Additional Details

Automatically recognize when a customer asks about something different from the current case, to help a support person know when to split it into a new case. Then, automatically move related records (email, comments, files, etc.) to the new case.

Need help?

Vicasso

Hamilton, NJ, United States

For details on customer support provided by Vicasso, visit: https://support.vicasso.com

Support Phone+1.609.570.7200
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