Help & Support

Elevate Your Agents with AgentExchange Solutions

Easily enhance Agentforce with pre-built AI solutions from AgentExchange. Browse, install, and deploy agents, actions, and apps directly into your environment. Tell Me More

Have Questions?

Visit Salesforce Help

Give Us Feedback

NiCE Agent Workspace for Salesforce Embedded OpenCTI

NICE CXone Agent for Salesforce embedded — Personalized Customer Experience

Compatibility

Required Salesforce Products This solution requires these products in order to work. Before you implement the solution, check that you have these products.: Sales Cloud
Service Cloud
Marketing Cloud Engagement

Compatible Salesforce Products This solution is tested to work with and extends the value of these products, but doesn't require them.: Sales Cloud
Service Cloud
Marketing Cloud Engagement

Salesforce Editions: Professional
Enterprise
Unlimited
Developer

Supported Languages: Dutch
English
French
German
Italian
Japanese
Portuguese
Russian
Simplified Chinese
Spanish
Traditional Chinese

Accessibility

View Accessibility Report

Additional Requirements

Supported in Hyperforce instances Browsers --Chrome (latest) --MS Edge (latest) NICE CXone ACD account required to log in. CXone Agent Integration required to integrate with Salesforce for Search, Create, and Editing of Objects.