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Support360
Support360 Your Complete Solution to Project Management and Task Automation
Overview
Salesforce native application designed for Project Management Solutions. It is a centralized solution for managing projects and providing seamless resource workflow while leveraging Salesforce’s reporting, automation, and core functionalities.
🚀 PROJECT MANAGEMENT ─────────────────── ⭐ Multi-project management and tracking ⭐ Cross-project resource utilisation reporting ⭐ Project hierarchy with user stories, tickets, and tasks ⭐ Manager-only access controls for project creation
📋 TICKET MANAGEMENT ────────────────── ⭐ Email-to-Ticket automation ⭐ Visual status path with seamless updates ⭐ Automated approval workflows with email responses ⭐ Duplicate ticket detection and merging ⭐ Salesforce Chatter for collaboration
📊 AGILE SPRINT DASHBOARD ───────────────────── ⭐ Sprint planning with drag-and-drop backlog management ⭐ Kanban board with customizable swim lanes ⭐ Sprint velocity tracking and burndown charts ⭐ Real-time sprint progress monitoring
📅 GANTT CHART & TIMELINE ──────────────────── ⭐ Interactive project timeline visualisation ⭐ Task dependency management with critical path ⭐ Resource allocation across project timelines ⭐ Baseline vs. actual progress comparison
⏱️ RESOURCE MANAGEMENT ──────────────────── ⭐ Assign team members across multiple projects ⭐ Track and monitor team members' performance ⭐ 360 overview of utilisation with built-in capacity planning ⭐ Smart allocation system to manage resources
📈 ANALYTICS & REPORTING ──────────────────── ⭐ 360-degree view of project performance ⭐ Real-time ticket analytics and priority insights ⭐ Resource utilisation and capacity reports ⭐ Sprint velocity and team productivity metrics
Support360 is a fully native Salesforce AppExchange solution that unifies project management, task tracking, resource allocation, Service Cloud case management, Project Portfolio management, and email to Case—all within your CRM. It could be your Redmine and Jira alternative that manages your entire project lifecycle in one secure, integrated environment. Designed for IT teams, client services, and internal operations, Support360 empowers organisations to streamline workflows, foster collaboration, and deliver projects on time. Whether you're managing complex projects or handling customer cases through Salesforce Service Cloud, Support360 ensures your teams stay aligned and efficient, without ever leaving Salesforce. With powerful tools for milestone tracking, automated document generation, and live resource visibility, you gain full control over your operations in real time. Drive better outcomes, improve productivity, and simplify case management—all from within the Salesforce platform.
Categories
- Business Needs
- ProductivityCustomer ServiceIT & Administration
- Industries
- AutomotiveCommunicationsHigh Tech
- Personas
- Business Operations ManagerBusiness UserService Agent / Supervisor
- FeaturesNo LimitsThis product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in HelpLightning ReadyOptimized for Salesforce orgs that use Lightning Ready.Managed PackageThis product is installed in your Salesforce org as a managed package and receives automatic upgrades.Lightning App BuilderReady to use in the Salesforce Lightning App Builder.
- No LimitsLightning ReadyManaged PackageLightning App Builder