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Agent Performance Survey

By Wissen Infotech

Service Request-Survey

Free  

Never requires payment

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Industries
Communications
Consumer Goods
Education
Business Need
Customer Service
Collaboration
Requires
Sales Cloud
Service Cloud
Marketing Cloud Engagement
Compatible With
Sales Cloud
Service Cloud
Marketing Cloud Engagement

The Survey is an email-based platform that is received in an email format to judge the agent's progress after fixing the issue.

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Sales Cloud
Service Cloud
Marketing Cloud Engagement
Compatible With
This solution is tested to work with and extends the value of these products, but doesn't require them.
Sales Cloud
Service Cloud
Marketing Cloud Engagement
Salesforce Editions
Professional
Enterprise
Developer
Essentials

App Details

Version
Case Service Request/Case Service Request 1.1.0
Listed On
12/06/2023
Latest Release
12/06/2023
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Person Accounts
Supports Salesforce orgs that use Person Accounts.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
Salesforce Mobile
Supports Salesforce for iOS and Android.
No Limits
Lightning Ready
Person Accounts
Managed Package
Salesforce Mobile
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 1
Custom Tabs: 1
Custom Apps: 0
Lightning Components
Global: 1
App Builder: 0
Community Builder: 0
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
1.1.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
10/21/2023

Additional Details

1. Automated Feedback Loop: This feature gathers customer feedback after resolving a case, providing insights that standard Salesforce features may not offer. 2. Enhanced Customer Engagement: Sending automated email notifications and reminders, ensures customers are engaged and contributes to a more interactive service experience. 3. Detailed Resolution Communication: Customers receive comprehensive resolution details via email from SRS, which gives a clear understanding of how their concerns were addressed, something standard Salesforce functionalities don't provide. 4. Case Reopening Handling: SRS efficiently manages case reopening by acknowledging and repeating the feedback process, ensuring customer concerns are promptly and professionally addressed. 5. Seamless Satisfaction Enhancement: SRS seamlessly enhances customer satisfaction within Salesforce by capturing and acting on feedback promptly.

Need help?

Wissen Infotech

2325 Parklawn Drive Suite G Waukesha, Wisconsin

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