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Complaints Pro for Superannuation Funds

By Causia

ASIC RG 271 compliance out of the box

No Ratings
Paid  

Discounts available for nonprofits

Industries
Financial Services
Business Need
Customer Service
Requires
Platform Cloud
Compatible With
Sales Cloud
Service Cloud
Financial Services Cloud

Your member-centric, cloud Complaints, Quality & Compliance management software. Processes designed specifically to be simple and intuitive for Frontline and IDR team to use, whilst maintaining compliance to ASIC RG2 71 at all times

  • Causia - Complaints, Quality & Compliance Management

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Platform Cloud
Compatible With
This solution is tested to work with and extends the value of these products, but doesn't require them.
Sales Cloud
Service Cloud
Financial Services Cloud
Salesforce Editions
Enterprise
Unlimited
Developer

App Details

Version
Complaints Pro (CR) Edition/2017-09-12 1 1.187.0
Listed On
07/20/2023
Latest Release
07/20/2023
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Multiple Currencies
Supports Salesforce orgs that use Multiple Currencies.
Person Accounts
Supports Salesforce orgs that use Person Accounts.
Salesforce Shield
Supports Salesforce orgs that use Shield.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
Lightning App Builder
Ready to use in the Salesforce Lightning App Builder.
Salesforce Mobile
Supports Salesforce for iOS and Android.
No Limits
Lightning Ready
Multiple Currencies
Person Accounts
Salesforce Shield
Managed Package
Lightning App Builder
Salesforce Mobile
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 126
Custom Tabs: 83
Custom Apps: 2
Lightning Components
Global: 0
App Builder: 0
Community Builder: 0
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
1.87.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
04/18/2011

Additional Details

You can: - Respond quickly to every customer complaint - Uncover customer insights from complaints - Unleash your organization's continuous improvement - Find and fix root causes quickly With Complaints Pro you will be able to listen to what your customers are saying through social media, respond efficiently through professional complaints management and with QA alarms and quality assurance modules, find and fix root causes quicker than ever before. It’s tools and features help you: - Centralize complaints management - Avoid time consuming duplication and rekeying of information - Decrease response times for both consumers and internal staff - Keep your reputation spot-less - Use reports and dashboards to measure results - Grow your company from insights gathered from complaints and recommendations Don’t settle for just managing complaints. Record, Resolve and Report is not enough. Go beyond that. Use customer insight to grow your company and continue to improve.

Need help?

Causia

Melbourne, Australia

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