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Complaints Pro for Superannuation Funds

ASIC RG 271 compliance out of the box

Overview

Your member-centric, cloud Complaints, Quality & Compliance management software. Processes designed specifically to be simple and intuitive for Frontline and IDR team to use, whilst maintaining compliance to ASIC RG2 71 at all times

RG 271 Compliance Simplified Compliance to RG 271 is one thing. But making compliance simple & easy to use is completely different. Out of the box, our processes are not only ASIC RG 271 compliant, but they have been designed to be simple & intuitive.
'One-Button' ASIC IDR Report Generator Don't waste time, resources, and money preparing your data for ASIC come July 1. Complaints Pro for Superannuation Funds has a 'One-Button' ASIC IDR report extract tool that is 100% compliant to ASIC RG 271.
Ongoing ASIC RG 271 Compliance When we say ASIC RG 271 compliance, we don’t just mean for now. With Complaints Pro for Superannuation Funds, you are guaranteed ongoing RG 271 compliance, including all updates and changes.
'6 Click' Frontline Forms Complaints Pro for Superannuation Funds has simple and intuitive Frontline forms that stop bad/non-compliant data from being captured, plus they completely remove the need for Frontline Compliance training.
Standard 1 Week Implementation We've already done the hard work. Complaints Pro for Superannuation Funds has pre-built screens which enforce compliance, data driven business rules, pre-populated master data, and pre-loaded ASIC data dictionary.
100% Non-Compliance Protection Remove all risk related to ASIC RG 271 Compliance. Complaints Pro for Superannuation Funds has the smarts of RG 271 built into it, so every action your team takes is guaranteed to be compliant.
AI Powered Reporting & Analytics Pre-built RG 271 analytics templates & the RG 271 health checker, guarantee that on July 1, your ASIC report is 100% compliant. Plus, boost business growth and success with data driven AI suggestions.

You can: - Respond quickly to every customer complaint - Uncover customer insights from complaints - Unleash your organization's continuous improvement - Find and fix root causes quickly With Complaints Pro you will be able to listen to what your customers are saying through social media, respond efficiently through professional complaints management and with QA alarms and quality assurance modules, find and fix root causes quicker than ever before. It’s tools and features help you: - Centralize complaints management - Avoid time consuming duplication and rekeying of information - Decrease response times for both consumers and internal staff - Keep your reputation spot-less - Use reports and dashboards to measure results - Grow your company from insights gathered from complaints and recommendations Don’t settle for just managing complaints. Record, Resolve and Report is not enough. Go beyond that. Use customer insight to grow your company and continue to improve.

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Complaints Pro for Superannuation Funds

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