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Shelf – Knowledge Management and Content Intelligence for Salesforce
AI-Powered Knowledge Management System for Salesforce
- Industries
- Financial ServicesHealthcare & Life SciencesManufacturing
- Business Need
- Customer ServiceDocument ManagementAgent Productivity
- Requires
- Service Cloud
- Compatible With
- Service Cloud
Shelf is an intelligent KMS for Salesforce that centralizes and curates company knowledge. We provide the Content Intelligence (CI) layer that cleans, governs, and enriches knowledge across silos, so any AI/CCaaS/CRM delivers accurate, compliant answers.
Highlights
Boost agent efficiency and productivity: Centralize and integrate knowledge within Salesforce to decrease handle times, reduce context switching, and reinforce trust by providing the right answer at the right time.
Maximize the effectiveness of knowledge managers: Enable knowledge teams to organize and govern content into reusable, AI-ready Shelf Gems—FAQs, dynamic decision trees, wikis, and videos.
Improve content quality through analytics: Leverage built-in feedback, analytics, and AI insights to identify knowledge gaps and continuously optimize performance.
Ensure consistent, trusted customer answers: Deliver a single source of truth for all teams with governed, AI-enriched knowledge content that integrates across Salesforce.
Provider Details
Pricing Details
You must pay for a product or service that is external to Salesforce for this solution to work.
All product pricing plans are based on one year contracts with annual payments and a 25 user minimum.
For more information, please contact us. https://shelf.io/talk-to-us/
Salesforce Integration
$5 USD/user/month