MenuAgentExchange
SalesforceSlack

Help & Support

Elevate Your Agents with AgentExchange Solutions
Easily enhance Agentforce with pre-built AI solutions from AgentExchange. Browse, install, and deploy agents, actions, and apps directly into your environment. Tell Me More

Have Questions?

Shelf – Knowledge Management and Content Intelligence for Salesforce

By Gemshelf Inc.

AI-Powered Knowledge Management System for Salesforce

No Ratings
Paid Add-On Required  

Payment required for external services or products

Industries
Financial Services
Healthcare & Life Sciences
Manufacturing
Business Need
Customer Service
Document Management
Agent Productivity
Requires
Service Cloud
Compatible With
Service Cloud

Shelf is an intelligent KMS for Salesforce that centralizes and curates company knowledge. We provide the Content Intelligence (CI) layer that cleans, governs, and enriches knowledge across silos, so any AI/CCaaS/CRM delivers accurate, compliant answers.

  • See how Shelf's platform provides accurate, trusted answers

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Service Cloud
Compatible With
This solution is tested to work with and extends the value of these products, but doesn't require them.
Service Cloud
Salesforce Editions
Professional
Enterprise
Unlimited
Developer
Essentials

App Details

Version
Shelf Assist Integration/ver 3 3.3.9
Listed On
10/06/2023
Latest Release
07/16/2024
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
Lightning App Builder
Ready to use in the Salesforce Lightning App Builder.
No Limits
Lightning Ready
Managed Package
Lightning App Builder
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 1
Custom Tabs: 1
Custom Apps: 0
Lightning Components
Global: 4
App Builder: 1
Community Builder: 0
Languages
English
German
Spanish

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
3.3.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
09/28/2023

Additional Details

Shelf transforms how enterprises manage and deliver knowledge across Salesforce. It’s an intelligent, scalable Knowledge Management and Content Intelligence Platform that ensures your teams always have the right answer at the right time. Key Capabilities: AI-Powered Knowledge Management: Centralize company knowledge into a single, governed system that connects seamlessly with Salesforce. Agent Assist Integration: Empower agents to resolve issues faster by surfacing the most relevant content directly in Salesforce Service Console and Agentforce. Content Intelligence & Analytics: Identify content gaps, duplicates, and outdated material using advanced analytics. Automation & Governance: Use built-in workflows to ensure accuracy, compliance, and version control across knowledge repositories. Answer Automation: Deliver trusted responses for both agents and customers with AI models trained on curated enterprise content. Outcomes: Reduce average handle time (AHT) and improve first-call resolution (FCR). Increase agent productivity and customer satisfaction. Create a single source of truth for knowledge across teams and systems.

Need help?

Gemshelf Inc.

Stamford, CT, USA

Other ResourcesEmailTerms & Conditions