Shinden Consulting

Really enjoyed working with Steven and his team. Their customer service is top notch and he always went above and beyond to ensure we had what we needed.

We hired Shinden to get our Marketing Cloud Growth platform up and running and to a place that our small team could actually use the tool - primarily getting some flows and campaigns set up to send communications out to our leads and prospects. We worked with Colin directly and he was able to understand our business, and how we use both MCG and Salesforce in general to help layout and clean up our dashboards and menus. He was able to provide straightforward training that we were easily able to follow and then lead to ensure we could execute what we needed to on our own. He was very forward thinking and provided us use cases that we could build off of once this implementation was done and ensured our platform was set up in a way to support future initiatives. Coming off of an implementation with another company, this was a total turn around. Where we had been left feeling confused and unable to use MCG previously, Shinden was able to educate, provide clear documentation, and make us feel confident that we could use MCG to start sending communications out to our leads and prospects. I will reach out to Shinden in the future for any of our SalesForce needs and would highly recommend them to others.

I found Colin and Scott to be very attentive and committed to finding a solution to our SF needs. I'm happy they're on our team!

We were very satisfied with our experience. Shinden was highly professional and competent in servicing our team and we look forward to collaborating with them again for future projects.

We had a great experience working with the team at Shinden Consulting, and specifically with Colin Mason, their Business Solutions Consultant, for the set up of our instance of Salesforce Sales Cloud. They took the time to gain a full understanding of our needs and the requirements we had related to our specific business and industry. As we moved forward together, Colin did a great job of answering our questions, including explaining why we would or would not want to implement potential changes I asked about, as well as proposing work-arounds and alternative solutions as appropriate. The training class he conducted with our team was well-received by our Account Executives, and they have been able to start using Sales Cloud with confidence as a result. Colin has also been available and helpful in assisting with post-launch questions and making updates to our configuration as needed. We appreciate the work that Colin, Steven, and Shinden Consulting have done to help us successfully implement Sales Cloud with our team, and would highly recommend them as a consulting partner.

Shinden is super easy to work with. Not only knowledgeable but fun and informative. Just follow their lead and you'll be in good hands.

I am pleased to share my positive experience with the recent implementation of Salesforce in our company, a first-time user of a Customer Relationship Management (CRM) system. From the outset, the transition was seamless, thanks in large part to the exceptional support we received throughout the process. The implementation team demonstrated a thorough understanding of our unique needs and tailored the setup accordingly. Their guidance was invaluable, ensuring that we not only adopted the software but also maximized its capabilities to enhance our operations. Now that we have Salesforce fully integrated into our workflows, it is evident that this system is exactly what we needed. The user-friendly interface and robust functionality have empowered our team to manage customer relationships more effectively and efficiently. As we become more comfortable with the software, I am confident that our experience will only improve, leading to even greater productivity and success. I would like to extend my gratitude to everyone involved for their continued support during this implementation. Their expertise and dedication have laid a solid foundation for our CRM journey, and I look forward to seeing the long-term benefits of this investment. I highly recommend Salesforce to any organization considering a CRM solution, especially those starting from scratch.

Steven and Shinden have been exceptional partners throughout our project. We approached them with a unique use case and an incredibly tight timeline, yet their professionalism and commitment to supporting us at every step far exceeded our expectations. Their team's dedication and ability to deliver on such a challenging task is truly remarkable. I can't recommend them highly enough, there are few teams out there capable of achieving what they did for us.

The team at Shinden are a pleasure to work with! They are highly responsive, knowledgeable and committed to seeing a project through to completion, on schedule. Any snags were managed quickly and with attention to detail. Changes in scope were met with flexibility and agility. Thank you to Brandon and Steven for helping us achieve our project needs!

Great working with this partner. They were efficient with our weekly meetings and very clear and helpful with all of the information shared with us, as well as the work done within our org.