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Simple Survey Agent Extension for Chat

By Vicasso

Survey customers through Salesforce Messaging!

No Ratings
Paid  
Industries
Horizontal Product
Business Need
Customer Service
Case Management
Surveys
Requires
Agentforce
AppExchange Partner Products
Compatible With
Sales Cloud
Service Cloud
Experience Cloud

This 100% native Agentforce extension works in the Salesforce Messaging for In-App and Web (MIAW) channel, enabling your Agent to identify the correct survey program, pre-create survey records, send survey links, and update records.

  • Simple Survey Agentforce Extension takes the manual labor out of gathering customer feedback.

Highlights

Streamline feedback: Integrate feedback collection into the customer support interaction, making it easier for customers to provide feedback and for businesses to collect it.

Improve response rates: Automate the survey process and send surveys directly through chat, increasing the likelihood that customers will respond to your surveys.

Automate manual tasks: Eliminate the need for manual survey record creation, distribution, and data collection, saving time and resources for your business.

Provider Details

Vicasso
Hamilton, NJ, United States
Founded
1996
Website
Email
Trust Center
Phone
+1 609.570.7200

Resolve cases faster, at lower cost, on cleaner data. Vicasso builds native Agentforce Service solutions that help service and support teams run leaner as their workforce becomes part human, part AI agent. We started as a Salesforce customer in 2004, hit the same service gaps you're hitting now, and built our way out of them. That made us a Salesforce partner in 2009, and since then we've built service technology exclusively for the Salesforce Platform. It's all we do. Our solutions are counted on by service leaders, contact centers, and Salesforce-certified experts across 25+ countries and every Salesforce release. Behind them stands a team of in-house, onshore experts with the proof to back it up: an NPS of 92, 500+ 5-star reviews on the Salesforce AgentExchange, and millions in cost savings for our customers. Book a demo to see how we accelerate service for the AI era: https://www.vicasso.com/demo

Pricing Details

The Simple Survey Agent Extension is optional and included with Simple Survey at no additional cost. See the Simple Survey listing for details.

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