AgentExchange

Help & Support

Elevate Your Agents with AgentExchange Solutions
Easily enhance Agentforce with pre-built AI solutions from AgentExchange. Browse, install, and deploy agents, actions, and apps directly into your environment. Tell Me More

Have Questions?

Simple Survey Agentforce Extension: Survey Chat Agent for Salesforce

The power of Agentforce combined with the power of Simple Survey by Vicasso

Overview

Survey in Salesforce Messaging! 100% native Agentforce extension works in Messaging for In-App and Web (MIAW) channel, enabling your AI Agent to identify the correct survey program, pre-create survey records, send survey links, and update records.

1 of 6

  • Streamline feedback: Integrate feedback collection into the customer support interaction, making it easier for customers to provide feedback and for businesses to collect it.

  • Improve response rates: Automate the survey process and send surveys directly through chat, increasing the likelihood that customers will respond to your surveys.

  • Automate manual tasks: Eliminate the need for manual survey record creation, distribution, and data collection, saving time and resources for your business.

Gather more valuable customer feedback by extending your Simple Survey experience. Our 100% native Agentforce extension works in the Messaging for In-App and Web (MIAW) chat channel, allowing your AI agent to identify the correct existing survey program, pre-create survey records, send a survey link after case closure, and update appropriate customer survey records without any human intervention.

Categories

Business Needs
Customer Service
Surveys
Ratings & Reviews
Industries
Horizontal Product
High Tech
Manufacturing
Personas
Executive
Marketer
Service Agent / Supervisor
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Agentforce
Agentforce solutions are customizable, conversational, AI assistants. They boost Salesforce user productivity in a safe way by facilitating everyday business interactions across a wide range of workflows and tasks. Learn More
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Agentforce
Managed Package

More from

  • Case Flags: Intelligent Prioritization for Customer Service Teams
    How do your agents know what case to work next? Improve response time and meet your SLAs with a 100% native app that automatically prioritizes caseload to boost agent effectiveness. Get started with a free 14-day trial.
    Customer ServiceAgent Productivity

  • Simple Survey: 100% Native Surveys, CSAT & NPS for Salesforce
    Capture voice of customer feedback directly in Salesforce, no integration required. Send post-case surveys, measure NPS and CSAT, and automate follow-ups with data that never leaves your org.
    Customer ServiceSurveys

  • Case Merge Premium: Automatically Detect and Merge Duplicate Cases
    Case Merge Premium is a Salesforce-native app that automatically detects and merges duplicate cases. Increase service rep productivity and improve the quality of your case data. Install a free 14-day trial today!
    Customer ServiceAgent Productivity

  • File Slayer: File Management to Delete Junk Files From Cases, Accounts, and more
    Cluttered file lists slow agents down when they're hunting for the one attachment that matters. File Slayer is AI-powered file management for Salesforce that clears logos, duplicate images, and junk from your cases, accounts, and records.
    Agent ProductivityCase Management

  • Case Split: Resolve Cases Efficiently
    Case Split is a Salesforce-native app that automatically keeps threads clean by moving secondary issues and their context into new, separate cases. Increase service rep productivity and improve the quality of your case data. Install free 14-day trial now!
    Customer ServiceAgent Productivity

  • Simple Survey Agent Extension for Chat
    No Ratings
    This 100% native Agentforce extension works in the Salesforce Messaging for In-App and Web (MIAW) channel, enabling your Agent to identify the correct survey program, pre-create survey records, send survey links, and update records.
    Customer ServiceCase Management

  • Email to Case Premium: High-Efficiency Case Management to Reduce Service Costs
    Email to Case Premium adds what basic email-to-case leaves out: Intelligent Responses, Email Distribution, lifecycle control, all-in-one Timeline, auto comments, and more. Humans work faster. AI agents get clean, token-efficient data. Cases cost less.
    Customer ServiceAgent Productivity

  • Case Split Agent Extension: Know When to Split
    One issue per case means higher-quality service. Powered by AI, the Case Split Agent Extension does the work for you, keeping cases clean and on topic by automatically detecting when to split a case and moving related records.
    Customer ServiceAgent Productivity