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Simple Survey Agentforce Extension: Survey Chat Agent for Salesforce
The power of Agentforce combined with the power of Simple Survey by Vicasso
- Industries
- Horizontal ProductHigh TechManufacturing
- Business Need
- Customer ServiceSurveysRatings & Reviews
- Requires
- None
- Compatible With
- Sales CloudService Cloud
Survey in Salesforce Messaging! 100% native Agentforce extension works in Messaging for In-App and Web (MIAW) channel, enabling your AI Agent to identify the correct survey program, pre-create survey records, send survey links, and update records.
Highlights
Streamline feedback: Integrate feedback collection into the customer support interaction, making it easier for customers to provide feedback and for businesses to collect it.
Improve response rates: Automate the survey process and send surveys directly through chat, increasing the likelihood that customers will respond to your surveys.
Automate manual tasks: Eliminate the need for manual survey record creation, distribution, and data collection, saving time and resources for your business.
Vicasso's Impact
Pledge 1%
This company pledges 1% of their product, profit, equity, or time to support the community.
Provider Details
Vicasso
Hamilton, NJ, United States
Founded
1996
Website
Email
Trust Center
Phone
+1 609.570.7200Resolve cases faster, at lower cost, on cleaner data. Vicasso builds native Agentforce Service solutions that help service and support teams run leaner as their workforce becomes part human, part AI agent. We started as a Salesforce customer in 2004, hit the same service gaps you're hitting now, and built our way out of them. That made us a Salesforce partner in 2009, and since then we've built service technology exclusively for the Salesforce Platform. It's all we do. Our solutions are counted on by service leaders, contact centers, and Salesforce-certified experts across 25+ countries and every Salesforce release. Behind them stands a team of in-house, onshore experts with the proof to back it up: an NPS of 92, 500+ 5-star reviews on the Salesforce AgentExchange, and millions in cost savings for our customers. Book a demo to see how we accelerate service for the AI era: https://www.vicasso.com/demo
Pricing Details
Free
You can fully use this solution without payment.