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Certinia Customer Success Agent
Free CSMs from admin work to focus on driving better customer outcomes
Agentic Content
Agents
Agents use context to complete tasks on their own.
Subagents
A subagent is a job an agent can do.
Actions
Actions are how agents get information and perform tasks.
MCP Servers
MCP servers securely connect your Agentforce agent to additional resources.
- Agents
- Subagents
- Actions
- MCP Servers
Required Listings
Certinia Customer Success Cloud
Certinia
Certinia helps you orchestrate customer success best-practices across the entire enterprise. Break down silos and connect the entire customer journey, from opportunity to renewal. Drive predictable outcomes for your customers & for your business.
Agentforce Content
Compatibility
- Required Salesforce ProductsThis solution requires these products in order to work. Before you implement the solution, check that you have these products.
- Agentforce
- Compatible Salesforce ProductsThis solution is tested to work with and extends the value of these products, but doesn't require them.
- Platform Cloud
- Salesforce Editions
- EnterpriseUnlimitedDeveloper
- Supported Languages
- English
Additional Requirements
We offer a comprehensive guide for new customers, detailing all necessary requirements. Please reach out to us for additional information.