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Cogni Case AI: Sentiment Insight, Summary Timeline, Auto-Routing and Automation
Decode Customer Emotions from Complex Interactions at Scale!
- Industries
- Consumer GoodsFinancial ServicesHigh Tech
- Business Need
- ProductivityCustomer ServiceEnterprise Resource Planning
- Requires
- Sales CloudService CloudPlatform CloudExperience Cloud
- Compatible With
- Sales CloudService CloudPlatform Cloud
Turn every interaction into a relationship builder with Cogni's: ✓ Smart sentiment analysis ✓ case summaries & holistic prioritization ✓ Interaction timelines & Recommended actions ✓ Native to Salesforce ...& much more! UPGRADE for premium features 👑
Compatibility
- RequiresThis solution requires these products in order to work. Before you implement the solution, check that you have these products.
- Sales CloudService CloudPlatform CloudExperience Cloud
- Compatible WithThis solution is tested to work with and extends the value of these products, but doesn't require them.
- Sales CloudService CloudPlatform Cloud
- Salesforce Editions
- EnterpriseUnlimitedDeveloper
App Details
- Version
- Cogni for Salesforce/ver 0.1 0.1.0
- Listed On
- 03/04/2025
- Latest Release
- 03/04/2025
- Supported FeaturesNo LimitsThis product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in HelpLightning ReadyOptimized for Salesforce orgs that use Lightning Ready.AgentforceAgentforce solutions are customizable, conversational, AI assistants. They boost Salesforce user productivity in a safe way by facilitating everyday business interactions across a wide range of workflows and tasks. Learn MoreMultiple CurrenciesSupports Salesforce orgs that use Multiple Currencies.Person AccountsSupports Salesforce orgs that use Person Accounts.Sales ProgramsSupports Sales Programs, which provides sales teams with AI-powered coaching, actionable insights, and automated program delivery. Learn MoreManaged PackageThis product is installed in your Salesforce org as a managed package and receives automatic upgrades.Lightning App BuilderReady to use in the Salesforce Lightning App Builder.Salesforce MobileSupports Salesforce for iOS and Android.
- No LimitsLightning ReadyAgentforceMultiple CurrenciesPerson AccountsSales ProgramsManaged PackageLightning App BuilderSalesforce Mobile
- Package ContentsIf this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
- Custom Objects: 8Custom Tabs: 2Custom Apps: 1
- Lightning Components
- Global: 4App Builder: 1Community Builder: 0
- Languages
- ArabicDutchEnglishFinnishFrenchGermanDanishItalianJapaneseKoreanPortugueseRussianSimplified ChineseSpanishSwedishThaiTraditional Chinese
Security
Additional Details
Turn every interaction into a relationship-building opportunity at scale with instant sentiment insights and smart analytics in Cogni’s comprehensive Sentiment Analysis Dashboard: ✓ Real-time emotion tracking ✓ Smart case summaries ✓ Interaction timelines ✓ Recommended actions ✓ Smart holistic prioritization ✓ Native to Salesforce, enforced with robust security Looking to supercharge your customer journey? Make Cogni your new AI companion 👑! UPGRADE to chat directly with your data and unlock other advanced features like: 👑 Holistic suggested responses 👑 Strategic opportunity detection 👑 Customized query creation through quick-links 👑 Multi-source data unification to external sources Take a look at our demo or get in touch to learn more!