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Cogni Case AI: Sentiment Insight, Summary Timeline, Auto-Routing and Automation
Decode Customer Emotions from Complex Interactions at Scale!
- Industries
- Consumer GoodsFinancial ServicesHigh Tech
- Business Need
- ProductivityCustomer ServiceEnterprise Resource Planning
- Requires
- Sales CloudService CloudPlatform CloudExperience Cloud
- Compatible With
- Sales CloudService CloudPlatform Cloud
Turn every interaction into a relationship builder with Cogni's: ✓ Smart sentiment analysis ✓ case summaries & holistic prioritization ✓ Interaction timelines & Recommended actions ✓ Native to Salesforce ...& much more! UPGRADE for premium features 👑
Highlights
🎯 INSTANT EMOTIONAL CONTEXT Transform every interaction with real-time sentiment analysis, as Cogni automatically scores and visualizes customer emotions in each case, empowering you with immediate insight into emotional temperature.
📊 SMART PRIORITIZATION Jump to high-priority cases in one click with sentiment-based sorting. Sort and filter your dashboard to prioritize responses based on emotional urgency.
💡 CASE INTELLIGENCE & GUIDED ACTIONS Get the complete picture instantly through each case's dashboard of timelines, case summaries, and AI-recommended actions that put everything your team needs to know in one clear view!
🔐 ENTERPRISE-READY FOUNDATION Native to Salesforce and built for business-critical operations with world-class security, seamless scalability, and robust reliability. Start utilizing AI in record time with Cogni’s plug-and-play quick onboarding process!
💬 CHAT WITH YOUR DATA LIKE A COLLEAGUE 👑 Pull interaction timelines & drill into cases through natural conversation. Get instant access to customer histories across Salesforce objects. (available upon upgrade)
📝 CRAFT PERSONALIZED RESPONSES AT SCALE 👑 Let Cogni draft perfect responses using deep customer context. From quick replies to proposals, get suggestions that match your unique customer profiles. (available upon upgrade)
🎮 ADVANCED CUSTOMIZATION & FLEXIBILITY 👑 Cogni adapts to you & your data sources, CRM and beyond! Create shortcuts for common tasks like case summaries & email templates. Connect to your entire data ecosystem. (available upon upgrade)
Provider Details
Vision Bringing more than 15 years’ experience in Salesforce.com consulting, digital transformation and product development, Cogni Solutions Limited is birthed with a vision to reimagine customer relationships. We see a future where CRM platforms are powered by generative AI tools to drastically simplify sales operations and personalize customer interactions. Mission Our mission is founded by our three identities: 1) We Are Business Owners Too 2) We Sell and Serve Clients Too 3) We Are Customers Too These identities inspire and motivate us to create a future-proof Generative AI product that leverages companies’ Salesforce.com to critically improve their sales operations and customer service. Positioning Cogni is suitable for use by businesses that already have Salesforce.com in place and are looking to enhance their competitive edge by incorporating Generative AI. We have Cogni for Customer Service, which is a plug-in tool targeting organizations with a customer service function or membership program, and Cogni for Sales, which are customizable solutions that require complex data integration.
Pricing Details
You must pay to use this solution. Discounts are available for nonprofits.
Annual billing & discounts available for bulk usage. For discounts to nonprofits and nongovernmental organizations, contact us for more info!
Cogni Case AI: Starter Plan
$20 USD/user/month