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Netomi Agent Assist

By Netomi

Generative AI responses for efficient and consistent case resolution.

No Ratings
Paid Add-On Required  

Payment required for external services or products

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Industries
Media & Entertainment
Retail
Travel, Transportation, & Hospitality
Business Need
Customer Service
Case Management
Agent Productivity
Requires
None
Compatible With
Sales Cloud
Service Cloud

Netomi's sanctioned generative AI drives two use cases in one app: 1. Empower agents in real time with customer context, case summaries, and suggested replies, for faster case resolution on any channel. 2. Increase case deflection with an AI Email Agent.

Highlights

Up-front customer context, including sentiment, so agents can adjust their approach when taking over a case.

Suggested replies from sanctioned generative AI trained on your approved knowledge sources simplify agent access to that knowledge.

One-click post-handling case summaries boost agent productivity.

Customizable app interface to integrate your AI assistant into your team's workflows.

Real-time analytics and reporting in Netomi Agentic Studio.

Train the AI Agent from historic case data and industry-specific templates to launch quickly and see value sooner.

Integrate with business tools like inventory management systems or CRM platforms to automate workflows and provide relevant, personalized responses.

AI-generated recommendations to optimize your AI Agent's performance and deflection over time.

Comprehensive, enterprise-grade security and privacy infrastructure.

Provider Details

Netomi
San Mateo, CA

Netomi is the first continuously-improving AI for customer service platform. We enable enterprises to securely automate ticket resolution, boost agent productivity and provide a world-class customer experience with our industry-leading AI and chatbots for email, chat, messaging and voice.

Pricing Details

Paid Add-On Required

You must pay for a product or service that is external to Salesforce for this solution to work.

Using Netomi Agent Assist for Salesforce requires an active subscription for the Netomi SaaS platform.

Contact Netomi Sales for information about licensing the Netomi SaaS platform.

Plan 1

$6,000 USD/company/year

Lowest Starting Price

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Netomi Virtual Agent
by Netomi
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