MenuAgentExchange
SalesforceSlack

Help & Support

Elevate Your Agents with AgentExchange Solutions
Easily enhance Agentforce with pre-built AI solutions from AgentExchange. Browse, install, and deploy agents, actions, and apps directly into your environment. Tell Me More

Have Questions?

Netomi Agent Assist

By Netomi

Generative AI responses for efficient and consistent case resolution.

No Ratings
Paid Add-On Required  

Payment required for external services or products

Try It
Industries
Media & Entertainment
Retail
Travel, Transportation, & Hospitality
Business Need
Customer Service
Case Management
Agent Productivity
Requires
None
Compatible With
Sales Cloud
Service Cloud

Netomi's sanctioned generative AI drives two use cases in one app: 1. Empower agents in real time with customer context, case summaries, and suggested replies, for faster case resolution on any channel. 2. Increase case deflection with an AI Email Agent.

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
None
Compatible With
This solution is tested to work with and extends the value of these products, but doesn't require them.
Sales Cloud
Service Cloud
Salesforce Editions
Enterprise
Unlimited
Developer

App Details

Version
Netomi Agent Assist/2.6 2.6.0
Listed On
05/03/2024
Latest Release
08/20/2026
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
Lightning App Builder
Ready to use in the Salesforce Lightning App Builder.
No Limits
Lightning Ready
Managed Package
Lightning App Builder
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 7
Custom Tabs: 7
Custom Apps: 1
Lightning Components
Global: 4
App Builder: 1
Community Builder: 0
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
1.0.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
02/08/2024

Additional Details

Add a sanctioned generative AI to your workforce to improve agent productivity, response times, and customer satisfaction. On any channel, agents can get up to speed quickly with one-click summaries and valuable customer context. Agent Assist also generates complete, brand-safe suggested replies using information synthesized from all your knowledge sources. On Email, let your AI Agent handle first contact with customers to deflect and resolve frequently asked questions and even complex queries involving personalized solutions. Your first response rate and average response times will improve, while your agents can focus on more meaningful work. When human interaction is needed, the AI Agent seamlessly routes cases to your agents along with suggested replies, which agents can approve, edit, or reject.

Need help?

Netomi

San Mateo, CA

Other ResourcesEmailTerms & Conditions