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SnapCall . Visual AI

By Seampl

Turn customer visuals into automated resolutions

No Ratings
$500   USD/company/month
Business Need
Customer Service
Agent Productivity
Chat & Web Conferencing
Requires
Service Cloud

SnapCall brings Visual AI to Salesforce. Automatically analyze images, videos, PDFs and other customer evidence, extract structured data, update Salesforce fields and trigger workflows — cases can be resolved automatically with the right context.

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Service Cloud

App Details

Listed On
02/05/2024
Supported Features
Multiple Currencies
Supports Salesforce orgs that use Multiple Currencies.
Multiple Currencies
Languages
English
French
Italian
Spanish

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
10/25/2023

Additional Details

SnapCall brings Visual AI to Salesforce, turning customer images, videos and documents into structured data and automated actions. Analyze customer visuals: Automatically analyze visual evidence already attached to Salesforce cases, including images, videos and documents. When more evidence is needed, collect it through guided visual capture or live video assistance. Configure visual AI skills: Build AI Skills around your support procedures to understand visual content, identify relevant information and extract the structured data required for each use case. Turn visuals into actions: Send AI results directly back to Salesforce to update case data and trigger workflows. Automate eligible resolutions, route uncertain cases for human review, or give agents the visual context they need to make faster decisions. From visual evidence to resolution: SnapCall connects visual understanding to your existing Salesforce processes — helping customer service teams automate more cases while keeping human agents focused on situations that require their expertise.

Need help?

Seampl

Paris

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