SnapCall . Visual AI

Visual AI for customer service. Automatically understand customer images, videos and documents. SnapCall turns visual evidence into structured information your Salesforce workflows and agents can use.

Analyze existing case attachments Put the visual evidence already in your cases to work. SnapCall can analyze customer images, videos and documents without requiring a separate visual interaction.

Custom AI skills. Configure Visual AI Skills around your business procedures to recognize relevant content, extract information and produce structured results for each use case.

Turn visual intelligence into actions. Send structured AI results back to Salesforce to update case data and trigger workflows — from automated resolution and routing to human review.

Guided visual capture When more evidence is needed, guide customers to capture the right images, videos or documents. Collect better visual inputs before running your AI analysis.

Live visual assistance. Escalate complex cases to real-time visual support when human expertise is required. Agents can see the customer’s situation and provide live assistance.