SnapCall Visual AI
Automate customer claims that require visual evidence in Salesforce.
Overview
Customer claims often depend on photos, videos or documents that still require manual review. SnapCall analyzes this visual evidence and turns it into structured Salesforce Case data, so your existing service workflows continue with the good information.
Visual AI for customer service. Automatically understand customer images, videos and documents. SnapCall turns visual evidence into structured information your Salesforce workflows and agents can use.
Analyze existing case attachments. Put the visual evidence already in your cases to work. SnapCall can analyze customer images, videos and documents without requiring a separate visual interaction.
Custom AI skills. Configure Visual AI Skills around your business procedures to recognize relevant content, extract information and produce structured results for each use case.
Turn visual intelligence into actions. Send structured AI results back to Salesforce to update case data and trigger workflows — from automated resolution and routing to human review.
Guided visual capture. When more evidence is needed, guide customers to capture the right images, videos or documents. Collect better visual inputs before running your AI analysis.
Live visual assistance. Escalate complex cases to real-time visual support when human expertise is required. Agents can see the customer’s situation and provide live assistance.
SnapCall brings Visual AI to Salesforce, turning customer images, videos and documents into structured data and automated actions. Analyze customer visuals: Automatically analyze visual evidence already attached to Salesforce cases, including images, videos and documents. When more evidence is needed, collect it through guided visual capture or live video assistance. Configure visual AI skills: Build AI Skills around your support procedures to understand visual content, identify relevant information and extract the structured data required for each use case. Turn visuals into actions: Send AI results directly back to Salesforce to update case data and trigger workflows. Automate eligible resolutions, route uncertain cases for human review, or give agents the visual context they need to make faster decisions. From visual evidence to resolution: SnapCall connects visual understanding to your existing Salesforce processes — helping customer service teams automate more cases while keeping human agents focused on situations that require their expertise.
Categories
- Business Needs
- Customer ServiceAgent ProductivityChat & Web Conferencing
- FeaturesMultiple CurrenciesSupports Salesforce orgs that use Multiple Currencies.
- Multiple Currencies