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SMS Magic AI Assistant
Empower Your Agents with AI-Powered, Multi-Channel Messaging
- Industries
- EducationHealthcare & Life SciencesProfessional Services
- Business Need
- SalesCustomer ServiceMarketing
- Requires
- AgentforceSales Cloud
- Compatible With
- Sales CloudService CloudExperience Cloud
This Application is a multichannel messaging solution that enables partner customers to extend Agentforce to communicate with customers on various communication channels. This includes appointment reminders, Lead nurture/followup campaigns
Compatibility
- RequiresThis solution requires these products in order to work. Before you implement the solution, check that you have these products.
- AgentforceSales Cloud
- Compatible WithThis solution is tested to work with and extends the value of these products, but doesn't require them.
- Sales CloudService CloudExperience Cloud
- Salesforce Editions
- EnterpriseUnlimitedDeveloper
App Details
- Version
- Screen Magic Agentforce/SMS Agentforce 1.1.0
- Listed On
- 06/05/2025
- Latest Release
- 06/05/2025
- Supported FeaturesNo LimitsThis product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in HelpAgentforceAgentforce solutions are customizable, conversational, AI assistants. They boost Salesforce user productivity in a safe way by facilitating everyday business interactions across a wide range of workflows and tasks. Learn MoreManaged PackageThis product is installed in your Salesforce org as a managed package and receives automatic upgrades.
- No LimitsAgentforceManaged Package
- Package ContentsIf this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
- Custom Objects: 1Custom Tabs: 0Custom Apps: 0
- Lightning Components
- Global: 0App Builder: 0Community Builder: 0
- Languages
- English
Security
Additional Details
AgentForce by SMS-Magic is a Salesforce-native conversational messaging solution that empowers sales, service, and marketing teams to manage real-time, multi-channel conversations directly within Salesforce. Engage customers across SMS, WhatsApp, Facebook Messenger, and more using an intuitive agent console. Scale support and engagement with intelligent bots and seamlessly escalate to live agents when needed. With deep Salesforce integration, compliance-ready features, and automation, AgentForce helps businesses deliver contextual, fast, and personalized communication that drives conversion, loyalty, and satisfaction. Key Capabilities: Omnichannel Agent Console: SMS, WhatsApp, Webchat, FB Messenger AI-Driven Conversational Bots & Agent Handoff Flows, Omnistudio, and Process Builder integration Customizable message templates & consent management 100% native Experience Cloud & Salesforce Console integration Ideal For: Mid-sized to Enterprise organizations Regulated industries (healthcare, finance, education) Teams looking to reduce ticket volume and resolution time
Need help?
Screen Magic Mobile Media
Henderson, NV- 89052, USA
Support available over email - Care@screen-magic.com Please call during following hours For India Customers: 10 A.M. to 7 P.M. (IST) For International Customers 3 A.M. to 9 P.M. (GMT)