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Unleashing the value of customer service

By Capgemini*

Summit Consulting Partner

The transformative impact of Gen AI and agentic AI

Salesforce Consultants
No Ratings
Industry Competencies
Consumer Goods
Energy and Utilities
Financial Services
Healthcare and Life Sciences
Manufacturing
Public Sector and Government
Retail
Travel, Transportation and Hospitality
Product Competencies
Agentforce
Agentforce Commerce
Agentforce Marketing
Agentforce Sales
Agentforce Service
Analytics
Data 360
Platform
Certified People
People employed by the consultant who hold Salesforce certifications that align to competencies
8,070
Certifications
The number of certifications held by people at this organization that align to competencies
25,624

Deliver exceptional customer experiences with AI-powered service transformation on Salesforce. Unify customer data, automate support processes, and empower agents with intelligent insights.

Description

Unleashing the Value of Customer Service Discover how Generative AI and Agentic AI are transforming customer service from a traditional support function into a strategic growth driver. Based on insights from over 11,000 consumers, agents, supervisors, and executives worldwide, this Capgemini Research Institute report explores how AI can improve customer satisfaction, empower service agents, reduce operational costs, and accelerate response times. Learn how organizations can redesign customer service to unlock greater efficiency, loyalty, and business value in the age of intelligent automation. Key benefits covered: Enhanced customer experience and loyalty Improved agent productivity and satisfaction Faster response times and reduced operating costs The evolution from AI copilots to autonomous AI agents A roadmap for building AI-powered customer service organizations

Highlights

Deliver exceptional customer experiences with AI-powered service transformation on Salesforce. Unify customer data, automate support processes, and empower agents with intelligent insights.

Improve resolution times, increase productivity, and drive customer satisfaction through personalized, scalable, and connected service experiences that accelerate business value and digital transformation.

Provider Details

Capgemini*
Paris, FR
Social Impact
Pledge 1%
This company pledges 1% of their product, profit, equity, or time to support the community. Learn more about Pledge 1%
Pledge 1%
Founded
1967
Website
Email
Phone
+1-425-818-3364

Capgemini is an AI-powered global business and technology transformation partner, helping organizations reimagine their future and deliver tangible business value through innovation, technology, and people. With a strong heritage of nearly 60 years, Capgemini is a responsible and diverse organization of over 420,000 team members across more than 50 countries, serving clients globally with deep industry expertise and a robust partner ecosystem. We deliver end-to-end services and solutions, spanning strategy, design, technology, engineering, and business operations—empowering enterprises to accelerate their digital and sustainable transformation journeys. Leveraging market-leading capabilities in AI, generative AI, cloud, data, and digital engineering, Capgemini enables organizations to unlock innovation, enhance customer experiences, and drive measurable outcomes at scale. At Capgemini, we combine technology with purpose—imagining and making the future real through responsible and ethical innovation that creates lasting value for businesses and society. Get the future you want | www.capgemini.com

Geographic Focus

Shows the regions where the provider operates or has done business
Countries

United States • Canada • Japan • Algeria • Argentina • Australia • Austria • Belgium • Brazil • China • Colombia • Denmark • Egypt • Finland • France • Germany • Hong Kong • Hungary • India • Indonesia • Ireland • Italy • Malaysia • Mexico • Morocco • Netherlands • New Zealand • Norway • Philippines • Poland • Portugal • Singapore • Spain • Sri Lanka • Sweden • Switzerland • Tunisia • Ukraine • United Arab Emirates • United Kingdom • Vietnam

Languages

Supported Languages

English

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