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Unleashing the value of customer service

The transformative impact of Gen AI and agentic AI

Summit Tier
Forward Deployed Engineering

Overview

Deliver exceptional customer experiences with AI-powered service transformation on Salesforce. Unify customer data, automate support processes, and empower agents with intelligent insights.

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  • Deliver exceptional customer experiences with AI-powered service transformation on Salesforce. Unify customer data, automate support processes, and empower agents with intelligent insights.

  • Improve resolution times, increase productivity, and drive customer satisfaction through personalized, scalable, and connected service experiences that accelerate business value and digital transformation.

Unleashing the Value of Customer Service Discover how Generative AI and Agentic AI are transforming customer service from a traditional support function into a strategic growth driver. Based on insights from over 11,000 consumers, agents, supervisors, and executives worldwide, this Capgemini Research Institute report explores how AI can improve customer satisfaction, empower service agents, reduce operational costs, and accelerate response times. Learn how organizations can redesign customer service to unlock greater efficiency, loyalty, and business value in the age of intelligent automation. Key benefits covered: Enhanced customer experience and loyalty Improved agent productivity and satisfaction Faster response times and reduced operating costs The evolution from AI copilots to autonomous AI agents A roadmap for building AI-powered customer service organizations

Capgemini*'s Achievements

Consulting

Summit Tier

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Partner Network

Forward Deployed Engineering

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Categories

Industry Competencies
Consumer Goods
Energy and Utilities
Financial Services
Healthcare and Life Sciences
Manufacturing
Public Sector and Government
Retail
Travel, Transportation and Hospitality
Product Competencies
Agentforce
Agentforce Commerce
Agentforce Marketing
Agentforce Sales
Agentforce Service
Analytics
Data 360
Platform
Small Business
Geographic Focus
Shows the regions where the provider operates or has done business
United States
Canada
Japan
Algeria
Argentina
Australia
Austria
Belgium
Brazil
China
Colombia
Denmark
Egypt
Finland
France
Germany
Hong Kong
Hungary
India
Indonesia
Ireland
Italy
Malaysia
Mexico
Morocco
Netherlands
New Zealand
Norway
Philippines
Poland
Portugal
Singapore
Spain
Sri Lanka
Sweden
Switzerland
Tunisia
Ukraine
United Arab Emirates
United Kingdom
Vietnam
Supported Languages
English

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