Deck Commerce Order Management Cartridge for B2C Commerce
Simplify Your Order Management
Overview
Deck Commerce is a Distributed Order Management System (OMS) that empowers retailers to deliver modern omnichannel shopping experiences through the full lifecycle of an order.
See How Deck Commerce Order Management Cartridge for B2C Commerce Works
Order Orchestration automates order processing workflows (fraud review, custom products, omnichannel orders, compliance checks, product collections, pre-orders, backorders, etc.)
Transaction Processing automates advanced capture logic, appeasement/return amount, split payments, gift card processing, charge backs, and more.
Inventory Management consolidates inventory feeds, can allocate safety stock and available-to-sell inventory across specific shopping channels, and supports a headless commerce architecture.
OMS enables a unified commerce experience for Click and Collect, Buy Online Pick Up in Store, Ship to Store, Ship from Store, Return in Store, etc.
Real-time Order Status API and Post Shipment Visibility ensures consumers and customer service reps always have sight and control.
The Deck Commerce app. extends the B2C Commerce Cloud with omnichannel order management capabilities. The app. easily integrates with your Salesforce SFRA storefront (also supports both Pipeline and JS Controllers) and back-end ERP, WMS, and POS solutions. This enables you to enhance the B2C Commerce Cloud experience for your customers by optimizing inventory visibility and delivering advanced fulfillment capabilities including Ship-to-Store, Store Pick-Up, Ship-from-Store, Return-to-Store and Return-to-Web. In addition, Deck Commerce OMS provides leading Customer Service tools that supports automated order processing across an unlimited number of fulfillment locations, order and item-level shipments, a web-based portal to manage customer inquiries, appeasements and agent-assisted orders, and an order queuing system that helps manage fraud and custom order processing workflows. Deck Commerce is the single, most effective app. for delivering omnichannel experiences and maximizing your B2C Commerce Cloud investment.
Categories
- Business Needs
- Customer ServiceIntegrationEcommercePayments Processing
- Industries
- Consumer GoodsRetail
- Personas
- AdministratorDeveloperMarketerSales Representative / Manager