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Concentrix Connected Care Platform (CCP)

Experience the power of Concentrix

Overview

Concentrix CCP is the modern, customer support interface built on Salesforce Automotive Cloud & tailored for Connected Vehicles (Emergency & Subscription Support) providing faster deployment, easier data integration, and a holistic view of your customers.

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See How Concentrix Connected Care Platform (CCP) Works

  • Your New Customer Support Deployed Quickly Built on Salesforce Automotive Cloud, CCP is tailored for connected vehicle support providing easier data integration and a holistic view of your customers without the hassles of siloed service providers.

  • Expert Safety + Security Delivered 24/7/365 With decades of experience, CCP provides reliable support for critical features like Automatic Crash Notification (ACN), SOS Button presses, Roadside Assistance, Distressed Driver & Stolen Vehicle Recovery.

  • Easier Connected Vehicle Data Integration From remote commands to POI Send-to-Car, CCP is designed with API readiness in mind and benefits from our proven experience integrating with MuleSoft and Data Cloud.

  • Quicker Time-To-Value for New Technology Deployment • Invest more in quality Emergency Response & Customer Care teams and less on unique platform development. • Benefit from continuous deployment of new features & enhancements

  • CCP deploys quickly and easily integrates with CCaaS and other data systems • Concentrix has vast experience working with multiple CCaaS providers • Integration ready for Intrado PSAP Solutions & other providers as needed

  • Specifically designed for Connected Vehicle customer data & needs • API/System Integration Ready for features & data • Data flows & end points are pre-defined to support integration of status, location data & remote commands

Concentrix CCP is a modern, customer support application tailored for connected vehicle customers built on Salesforce Automotive Cloud providing faster deployment, easier data integration, and a holistic view of your customers without the hassles of siloed service providers or systems. With the power & efficiency of CCP combined with our experienced 24/7 CNX operations, we are bringing the power of Salesforce into your customers’ experience at the most critical point of need. Key Features • Intuitive case management design improves agent efficiency & reduces call handling time • Emergency Support (ACN, SOS/eCall, Distressed Driver and Roadside) • Stolen Vehicle Tracking Services • Subscription Information & Management • Remote Commands Features • PSAP Integration Ready Benefits for Auto Brands • Support the unique needs of your connected vehicle customer. • Standard monthly subscription fees allow for better planning and budgeting • Continuous deployment of new features and enhancements • Quicker time-to-value for new technology deployment and reduced long-term risk • Leverage extensive Concentrix history of supporting connected vehicle customers

Categories

Business Needs
Productivity
Customer Service
IT & Administration
Industries
Automotive
Personas
Business Operations Manager
Business User
Service Agent / Supervisor
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Salesforce Shield
Supports Salesforce orgs that use Shield.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
Lightning App Builder
Ready to use in the Salesforce Lightning App Builder.
No Limits
Lightning Ready
Salesforce Shield
Managed Package
Lightning App Builder

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