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Concentrix Connected Care Platform (CCP)
Experience the power of Concentrix
- Industries
- Automotive
- Business Need
- ProductivityCustomer ServiceIT & Administration
- Requires
- Service Cloud
- Compatible With
- Sales CloudData CloudCRMA
Concentrix CCP is the modern, customer support interface built on Salesforce Automotive Cloud & tailored for Connected Vehicles (Emergency & Subscription Support) providing faster deployment, easier data integration, and a holistic view of your customers.
Highlights
Your New Customer Support Deployed Quickly Built on Salesforce Automotive Cloud, CCP is tailored for connected vehicle support providing easier data integration and a holistic view of your customers without the hassles of siloed service providers.
Expert Safety + Security Delivered 24/7/365 With decades of experience, CCP provides reliable support for critical features like Automatic Crash Notification (ACN), SOS Button presses, Roadside Assistance, Distressed Driver & Stolen Vehicle Recovery.
Easier Connected Vehicle Data Integration From remote commands to POI Send-to-Car, CCP is designed with API readiness in mind and benefits from our proven experience integrating with MuleSoft and Data Cloud.
Quicker Time-To-Value for New Technology Deployment • Invest more in quality Emergency Response & Customer Care teams and less on unique platform development. • Benefit from continuous deployment of new features & enhancements
CCP deploys quickly and easily integrates with CCaaS and other data systems • Concentrix has vast experience working with multiple CCaaS providers • Integration ready for Intrado PSAP Solutions & other providers as needed
Specifically designed for Connected Vehicle customer data & needs • API/System Integration Ready for features & data • Data flows & end points are pre-defined to support integration of status, location data & remote commands
Provider Details
Concentrix
Newark, CA USA
Concentrix Corporation (NASDAQ: CNXC), a Fortune 500® company, is the global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day, we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise, helping over 2,000 clients solve their toughest business challenges. Whether it’s designing game-changing brand experiences, building and scaling secure AI technologies, or running digital operations that deliver global consistency with a local touch, we have it covered. At the heart of everything we do lies a commitment to transforming the way companies connect, interact, and grow. We’re here to redefine what success means, delivering outcomes unimagined across every major vertical in 70+ markets. Virtually everywhere. Visit concentrix.com to learn more.
Pricing Details
Paid Add-On Required
You must pay for a product or service that is external to Salesforce for this solution to work.
Concentrix CCP requires licensing of Salesforce Automotive Cloud. Complete cloud details and configuration options will be provided upon engagement with the Concentrix team as part of our standard discovery process.
CCP is designed as a two-part process including the AppExchange App along with in-platform configurations and integration completed by the Concentrix deployment team. Secondary professional services also available as needed.
Small Support Team(up to 35 members)
$5,000 USD/company/month
Medium Support Team(up to 100 members)
$9,000 USD/company/month
Large Support Team (up to 200 members)
$15,000 USD/company/month
X-Large Support Team (up to 400 members)
$22,000 USD/company/month