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Sidd Duo

By Laivly Inc.

Sidd Duo is an AI-powered Agent Assist solution for Customer Experience

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Paid Add-On Required  

Payment required for external services or products

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Industries
Consumer Goods
Healthcare & Life Sciences
Retail
Business Need
Sales
Customer Service
Agent Productivity
Requires
Sales Cloud
Service Cloud
Compatible With
Sales Cloud
Service Cloud

Sidd Duo is an easy-to-configure agent assistant. Real-time guidance. Real-time transcription. Automated AI case notes. Analytics and operational management. Boost performance across every interaction.

  • The video introduces Sidd, an AI agent designed to enhance productivity in contact centers.

  • Meet Sidd

  • Laivly Sidd Duo Walkthrough

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Sales Cloud
Service Cloud
Compatible With
This solution is tested to work with and extends the value of these products, but doesn't require them.
Sales Cloud
Service Cloud
Salesforce Editions
Professional
Enterprise
Unlimited
Developer
Essentials

App Details

Version
Sidd Duo/ver 1.3.0 1.3.0
Listed On
09/11/2025
Latest Release
03/10/2026
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 3
Custom Tabs: 1
Custom Apps: 1
Lightning Components
Global: 7
App Builder: 0
Community Builder: 0
Languages
English
French
German
Italian
Portuguese
Spanish

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
1.0.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
07/15/2025

Additional Details

Support your agents in the moments that matter with Sidd’s real-time guidance, automated case notes, and cross-system research. Sidd also drafts on-brand, intent-driven responses, helps with policy enforcement, and more—all while gathering actionable insights into both agent and customer behavior. With Sidd Duo, your agents are faster, more confident, and always aligned to brand and policy.

Need help?

Laivly Inc.

Winnipeg, MB Canada

Laivly support is available to customers 24/7/365 via email, chat, or phone options. Laivly also has a complete self-service support portal that can help answer common questions, located at https://support.laivly.com/hc/en-us.

Support Phone(844) 987-7433
Other ResourcesEmailTerms & Conditions