MenuAgentExchange
SalesforceSlack

Help & Support

Elevate Your Agents with AgentExchange Solutions
Easily enhance Agentforce with pre-built AI solutions from AgentExchange. Browse, install, and deploy agents, actions, and apps directly into your environment. Tell Me More

Have Questions?

Sidd Duo

By Laivly Inc.

Sidd Duo is an AI-powered Agent Assist solution for Customer Experience

No Ratings
Paid Add-On Required  

Payment required for external services or products

Try It
Industries
Consumer Goods
Healthcare & Life Sciences
Retail
Business Need
Sales
Customer Service
Agent Productivity
Requires
Sales Cloud
Service Cloud
Compatible With
Sales Cloud
Service Cloud

Sidd Duo is an easy-to-configure agent assistant. Real-time guidance. Real-time transcription. Automated AI case notes. Analytics and operational management. Boost performance across every interaction.

  • The video introduces Sidd, an AI agent designed to enhance productivity in contact centers.

  • Meet Sidd

  • Laivly Sidd Duo Walkthrough

Highlights

Real-Time Transcription: Sidd Transcription gives you accurate, real-time transcripts of every conversation and translation in 21 languages for better agent comprehension and more comprehensive QA.

Real-Time Guidance: Serve up helpful prompts, policy and process directions, empathy cues, scripts, and compliance checks as conversations unfold.

Smart Case Notes: Auto-draft accurate, on-brand notes - so your agents can move on quickly without losing quality or customer continuity.

Smart Response: Polish any first draft into a policy-aligned reply that reflects your brand voice and tone, with just one click.

Behavioral Insights: Surface trends, friction points, and coaching moments from every call and autolabel each case with its disposition.

Conversational Cognition: Summarize interactions in real time, generate transcripts, and elevate understanding—in 21 languages.

Provider Details

Laivly Inc.
Winnipeg, MB Canada
Founded
2020
Website
Email
Phone
844-987-7433

Laivly helps the world’s leading brands operationalize AI in the contact center with the help of Sidd, our AI platform. Sidd is designed to translate artificial intelligence into measurable results by integrating directly into existing customer service operations. Each deployment is configured to align with a brand’s unique business operations and goals, ensuring AI delivers practical impact, not abstract potential. With Laivly, AI becomes an everyday driver of data, consistency, and customer satisfaction. Services AI Automation Analytics & Gamification Coaching Compliance Contact Center QA/QM SAAS

Pricing Details

Paid Add-On Required

You must pay for a product or service that is external to Salesforce for this solution to work.

The Sidd Duo solution includes a browser and desktop extension to enable real-time features like transcription and guidance. Contact Laivly to get started today.

Sidd Duo Core

$45 USD/user/month

Lowest Starting Price