Open Box Software - We deliver software and services to the Real Estate Industry

We engaged Open Box as our delivery partner for the Salesforce configuration work underpinning our Renters' Rights Act compliance programme, and they exceeded our expectations at every stage. The scope was substantial. Across our Data, Leasing and Asset Management teams, the project touched virtually every part of the tenancy lifecycle in Salesforce: the introduction of the new Assured Period Tenancy agreement type, automated Next Available Notice Date calculations, the early notice EOT approval workflow, guarantor insurance provider capture, tenancy review field prepopulation, Section 13 document generation, and a suite of updated tenant communications to meet the new legislative requirements. Getting all of that right, in a live operational system, required both deep Salesforce expertise and a genuine understanding of the residential property sector. Open Box brought both. From the very first requirements-gathering sessions, their consultants asked the right questions and pushed back constructively where our thinking needed sharpening. That level of challenge, delivered in the right spirit, gave us confidence that the solution we were building was robust rather than just technically compliant. They were system experts and subject matter experts in equal measure. Throughout the project, communication was consistent and structured. Regular touchpoints kept our teams informed and aligned, and there were no surprises. The project was delivered on time and on budget, which in a regulatory-driven programme with a fixed legislative deadline is no small achievement. Perhaps most importantly, Open Box felt like an extension of our own team rather than an external supplier. They were straightforward to work with, responsive, and genuinely invested in getting the outcome right for Grainger. We would not hesitate to work with them again.

We engaged Open Box to design and deliver our Salesforce Case Management solution as part of our Renters' Rights Act compliance programme, and they delivered an outstanding result. The project was phased and purposeful. The first release, live in April 2026, introduced structured case handling for Formal Rent Challenges and General Enquiry Cases, replacing what had previously been a largely manual process with an auditable, end-to-end workflow built directly into our existing Salesforce platform. The second release followed in May 2026, extending the framework to cover Anti-Social Behaviour, Incidents Management, and Pet Applications. The pace of delivery across both phases was impressive, and critically, both were delivered on time and on budget. What made Open Box stand out was the quality of the partnership throughout. From the initial requirements-gathering sessions, their team brought genuine Salesforce expertise alongside a clear understanding of the legislative and operational context we were working in. They asked the right questions, challenged our thinking constructively where it needed it, and kept communication consistent and structured at every stage. There were no surprises, and no moments where we felt we were managing the relationship rather than the project. The solution we now have in place is scalable, auditable, and built on our existing technology stack. It protects rental income through faster handling of rent challenges, reduces operational risk across ASB and incidents, and gives us clear visibility of volumes, timelines and outcomes in a way we simply did not have before. Beyond compliance, it provides a strong foundation for future enhancements across the business. Open Box were a genuine extension of our team. They were easy to work with, consistently responsive, and invested in getting the outcome right. We would not hesitate to recommend them or to work with them again.

Open Box provided exceptional support throughout our 'Single View of Tenancy and Rent Review' project, from initial scoping through to final delivery. Their team demonstrated a solutions-based approach that delivered on multiple fronts: significant operational efficiencies, compliance readiness for incoming legislation, and a strategic platform that positions us well for future development work. What particularly impressed us was their ability to work pragmatically within our existing license framework and budget constraints, whilst still delivering a solution that exceeded our expectations. The project has fundamentally improved how we manage our customers and processes. We would highly recommend Open Box to any organisation seeking a partner who combines technical and sector expertise with commercial awareness and a genuine commitment to client success.

OpenBox helped take a process that was managed primarily via email and pull together a process that required involvement from multiple departments, approvals, and configuration steps to ensure the correct people were informed/involved at the appropriate times through out the workflow. They were very helpful in working with each involved group to help gather requirements and meet their needs in the process. We have been very pleased with our partnership - OpenBox is attentive, communicative and thorough in all aspects of the engagement.

OpenBox has been a great partner. They are very thorough during requirements gathering, creative in their solutions, and pro-active in regards to project communications. This project allowed us to bring a department's wish list for easier data management and reporting to fruition, on time and on budget. They are truly a pleasure to work with.

We engaged OpenBox to replicate our company communication process using Salesforce and Outlook. We had the unique challenge of ensuring that all recipients of these communication "logs" from Salesforce would be received and managed by each recipient in their Outlook Inbox and any replies could be sent via Outlook and captured by Salesforce. These replies would also need to tie to the original email so we could review the entire email conversation. OpenBox was creative with their solution, proposing multiple options to help us reach the end product, and assisted in guiding us toward the best solution for our users and process. Their expertise and willingness to learn and troubleshoot issues with Outlook and our security software was paramount to the success of this project. They are a very hands-on developer, providing us with regular updates and feedback sessions through the project. We would highly recommend them to other Salesforce clients in need of creative solutions to their business needs.

Our organization sought to enhance part of our internal processes through changes to our existing Salesforce configuration, and Open Box emerged as the clear choice to undertake this project. From start to finish, their expertise, professionalism, and commitment to excellence were evident, resulting in a seamless integration and transformation of our operations. Open Box's team displayed a profound understanding of our business needs from the outset. They meticulously analyzed our existing processes, identified pain points, and collaborated closely with our team to design a tailored Salesforce solution. What impressed me the most was their forward-thinking approach. Not only did they address our current requirements, but they also devised strategies to future-proof our systems, ensuring scalability and adaptability in the long term. Throughout the implementation phase, Open Box demonstrated unparalleled proficiency in Salesforce customization and configuration. They leveraged the platform's capabilities to develop bespoke solutions that precisely aligned with our objectives. Their attention to detail was remarkable, ensuring that every aspect of the system was optimized for efficiency and usability. Moreover, Open Box's commitment to customer satisfaction was exemplary. They maintained open lines of communication, promptly addressing any concerns or queries that arose during the project. Their proactive approach and willingness to go above and beyond to exceed our expectations were truly commendable. Upon completion, the impact of Open Box's solution was immediately apparent. Our internal processes became more streamlined, fostering greater productivity and collaboration across departments. The intuitive nature of the Salesforce platform, coupled with the customizations implemented by Open Box, empowered our team to work more effectively and make data-driven decisions with confidence. In conclusion, I wholeheartedly recommend Open Box to any org

We hired OpenBox to help us create a customized input screen for entering performance goals. We needed to utilize native Salesforce reporting to combine these goals with an existing custom object records. They were able to come up with a creative solution to allow all our requirements to be met. They kept me informed with daily standups, and utilized Agile to mange the project in a way that worked for our team.