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Seers Digital - Case Management for Government
Help agencies manage sensitive matters from intake to disclosure, defensive
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Case management and CRM specialists for government and regulated industry. We deliver investigations, complaints, citizen service, FOI and licensing solutions where audit trails, data residency and access control are non-negotiable.
Description
Seers Digital is an Australian consultancy delivering CRM and case management solutions for government and regulated industry. Since 2012 we have worked across justice, policing, transport, social housing, legal and financial services, for clients including state policing agencies, federal departments, and courts and prosecution services. We implement for organisations whose core business is managing matters rather than selling products. Our work covers case, investigation and complaints management with defensible audit trails, multi-channel citizen service and self-service portals, FOI, GIPA and RTI disclosure workflows with AI-assisted redaction, grants and licensing administration, and integration with legacy agency systems. Tiered managed services continue beyond go live. Data residency, access control and auditability are design constraints for us, not afterthoughts. Senior onshore consultants in Brisbane and Sydney are supported by our own delivery centre in Vietnam. Credentials: ISO/IEC 27001:2022 certified information security management, NSW Government SCM0020 Advanced prequalification, SA / VIC / WA / QLD government panels, Australian Government BuyICT panel member.
Highlights
Fourteen years delivering into Australian government, including policing, justice, courts and social housing, where information handling obligations are highest.
Security and data sovereignty designed in from day one, backed by independently certified ISO/IEC 27001:2022 information security management.
Senior onshore consultants in Brisbane and Sydney, with our own offshore delivery centre providing scale without losing local accountability.
Provider Details
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Seers Digital is an Australian technology consultancy delivering CRM and case management solutions for government and regulated industry. Since 2012 we have worked across justice, policing, transport, social housing, legal and financial services, for clients including state policing agencies, federal departments, courts and prosecution services, and social housing providers. We specialise in organisations whose core business is managing matters rather than selling products. Our work covers case, investigation and complaints management with defensible audit trails, multi-channel citizen service and self-service portals, FOI, GIPA and RTI disclosure workflows with AI-assisted redaction, grants and licensing administration, and integration with legacy agency systems. We also provide tiered managed services beyond go live. Data residency, access control and auditability are design constraints for us, not afterthoughts. We resource engagements with senior onshore consultants in Brisbane and Sydney, supported by our dedicated delivery centre in Vietnam. Credentials: ISO/IEC 27001:2022 certified, Federal Government BuyICT / NSW / SA / QLD / VIC panels and SOA for Salesforce delviery.
Geographic Focus
Australia
Languages
English