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Authenticx for Healthcare: AI Agent Assistance & Customer Insights
Augment Salesforce with AI built for the complexity of healthcare calls
- Industries
- Healthcare & Life Sciences
- Business Need
- Customer ServiceAgent ProductivityCase Management
- Requires
- Service Cloud
- Compatible With
- Service CloudHealth Cloud
Authenticx helps HLS teams unlock insights from conversations at scale. Live in minutes, agents see historical context, real-time guidance, and recommended next steps directly in Salesforce—improving patient experiences & operational efficiency.
Highlights
Turn Conversations into Insights: Surface actionable insights from patient conversations to improve experiences, identify trends, and drive operational improvements.
Real-time Agent Assist: Empower agents with historical context, real-time guidance, and recommended next-best actions within Salesforce.
Live Agent Support: Agents can chat with our embedded knowledge bot, KBo, to ask questions during calls and receive guidance tailored to the customer.
Improve Agent Performance & CX: Empower agents with the tools they need to improve performance and deliver better patient experiences.
Seamless Salesforce Integration: Enhance your existing Salesforce workflows with real-time insights, embedded support, and post-call intelligence.
Purpose-Built for Healthcare: AI trained specifically on healthcare conversations—built to understand nuance, clinical language, and the complexity of patient experiences.
Secure, Compliant, Trusted: Designed for HIPAA-compliant environments with features like PII redaction, safety event detection and identification, and workflow escalations.
Proactive Risk Detection: Identify potential safety events and compliance issues early with automated detection, identification, and escalation.
Fast Time to Value: Deploy in minutes, no complex implementation or IT lift required.
Provider Details
Authenticx is an AI-powered conversation intelligence platform purpose built to help healthcare organizations leverage existing data to drive ideal outcomes for their customers and business. We help healthcare organizations collect ongoing, real-time insights without creating friction for the customer. Authenticx was founded to aggregate, analyze and activate customer interaction data to surface transformational opportunities in healthcare. Using existing data that’s likely being stored and ignored in your organization, Authenticx reveals hidden barriers, motivators, and strategies so healthcare organizations can make confident, data-backed decisions.
Pricing Details
You must pay for a product or service that is external to Salesforce for this solution to work.
The customer must have an existing Authenticx subscription and Service Cloud Voice. We also require onboarding services to be included to consult on Salesforce configuration.
Multi-year discounts are available as well as discounts for bundles.
Agent Insights
$25 USD/user/month
Free trial available for 30 days
Conversations
$0.1 USD/conversation/year
Free trial available for 30 days