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Authenticx for Healthcare: AI Agent Assistance & Customer Insights

Augment Salesforce with AI built for the complexity of healthcare calls

Overview

Authenticx helps HLS teams unlock insights from conversations at scale. Live in minutes, agents see historical context, real-time guidance, and recommended next steps directly in Salesforce—improving patient experiences & operational efficiency.

See How Authenticx for Healthcare: AI Agent Assistance & Customer Insights Works

Turn Conversations into Insights: Surface actionable insights from patient conversations to improve experiences, identify trends, and drive operational improvements.
Real-time Agent Assist: Empower agents with historical context, real-time guidance, and recommended next-best actions within Salesforce.
Live Agent Support: Agents can chat with our embedded knowledge bot, KBo, to ask questions during calls and receive guidance tailored to the customer.
Improve Agent Performance & CX: Empower agents with the tools they need to improve performance and deliver better patient experiences.
Seamless Salesforce Integration: Enhance your existing Salesforce workflows with real-time insights, embedded support, and post-call intelligence.
Purpose-Built for Healthcare: AI trained specifically on healthcare conversations—built to understand nuance, clinical language, and the complexity of patient experiences.
Secure, Compliant, Trusted: Designed for HIPAA-compliant environments with features like PII redaction, safety event detection and identification, and workflow escalations.
Proactive Risk Detection: Identify potential safety events and compliance issues early with automated detection, identification, and escalation.
Fast Time to Value: Deploy in minutes, no complex implementation or IT lift required.

Streamline complex patient conversations and elevate every interaction with AI purpose-built to understand the nuance of healthcare conversations. Authenticx in Salesforce delivers real-time, contextual support where agents need it most. Be live in minutes with Authenticx to empower agents with: - Historical context from past interactions, surfaced directly in Salesforce during calls - Real-time agent guidance based on live conversation cues and past patient friction points - Suggested next-best actions to reduce handle time and improve satisfaction - Embedded AI assistant that agents can engage with during conversations for patient-specific insights and support - Automated post-call summaries that identify key topics, detect safety events, and trigger next-step workflows, eliminating the need for manual documentation Whether it’s reducing unnecessary holds, eliminating time between calls, or improving the quality of each interaction, agents are equipped to move faster with more confidence. Beyond the call, Authenticx equips leaders with conversation intelligence and trend insights to surface barriers to care, flag compliance risks, and identify coaching opportunities—at scale.