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Concretio ChatBridge | Real-Time Chat Translation for Service Cloud
Speak every customer’s language - instantly
Overview
The Real-Time Chat Translation App enables agents to communicate seamlessly across languages. Powered by Google, Azure, and Bhashini(India's govt translator), it delivers instant, accurate translation, enhancing support and removing language barriers.
See How Concretio ChatBridge | Real-Time Chat Translation for Service Cloud Works
Enable seamless communication in Salesforce with real-time chat translation, allowing agents and users to chat and view replies in their own local languages.
Native Agent Experience: No switching tabs. Translations happen directly within the standard Salesforce Chat and Messaging components.
Auto-Language Detection: Automatically identifies the customer's language to start translating instantly.
Smart Translation: Leverage top-tier engines (Google, Azure and Bhashini) with auto-detection and fallback mechanisms to ensure 100% uptime.
Breaking language barriers across India, now powered by Bhashini, India's govt-built translation engine.
The Chat Translator app seamlessly connects users and service agents with instant translation, enhancing Salesforce chat features for effortless multilingual communication.
Categories
- Business Needs
- Agent Productivity
- Industries
- EducationHealthcare & Life SciencesTravel, Transportation, & Hospitality
- Personas
- Service Agent / Supervisor
- FeaturesNo LimitsThis product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in HelpLightning ReadyOptimized for Salesforce orgs that use Lightning Ready.AgentforceAgentforce solutions are customizable, conversational, AI assistants. They boost Salesforce user productivity in a safe way by facilitating everyday business interactions across a wide range of workflows and tasks. Learn MoreMultiple CurrenciesSupports Salesforce orgs that use Multiple Currencies.Person AccountsSupports Salesforce orgs that use Person Accounts.Salesforce ShieldSupports Salesforce orgs that use Shield.Sales ProgramsSupports Sales Programs, which provides sales teams with AI-powered coaching, actionable insights, and automated program delivery. Learn MoreManaged PackageThis product is installed in your Salesforce org as a managed package and receives automatic upgrades.Lightning App BuilderReady to use in the Salesforce Lightning App Builder.
- No LimitsLightning ReadyAgentforceMultiple CurrenciesPerson AccountsSalesforce ShieldSales ProgramsManaged PackageLightning App Builder