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DX CaseOps Agent

By Datamatics

AI Turns Emails into Cases – Smarter Assignment & Resolutions

No Ratings
Free  

Never requires payment

Requires
Agentforce

DX CaseOps Agent brings AI-driven intake, smart assignment, and contextual resolution guidance into a single, Salesforce-native service experience—helping teams resolve cases faster, smarter, and at scale.

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Agentforce
Salesforce Editions
Enterprise
Unlimited
Developer

App Details

Version
DX CaseOps/2.4 2.4.0
Listed On
03/09/2026
Latest Release
03/09/2026
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Agentforce
Agentforce solutions are customizable, conversational, AI assistants. They boost Salesforce user productivity in a safe way by facilitating everyday business interactions across a wide range of workflows and tasks. Learn More
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Agentforce
Managed Package
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 8
Custom Tabs: 1
Custom Apps: 0
Lightning Components
Global: 5
App Builder: 1
Community Builder: 0
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
2.4.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
03/09/2026

Additional Details

Full Description (trimmed significantly for brevity and impact) DX CaseOps Agent is a native AI solution for Salesforce Service Cloud that automates case handling without changing your Email-to-Case setup. It delivers three powerful features: Auto Population — AI instantly extracts product, issue, urgency, region, and more from unstructured emails to populate Case fields accurately. Smart Assignment — Dynamically routes Cases to the best agent using expertise, success history, and real-time workload—reducing bounces and balancing teams. Solution Recommender — Surfaces proven resolutions from similar closed Cases directly in the agent's view for faster, consistent fixes. Benefits include: Zero manual triage and better data quality Improved routing, SLA compliance, and agent productivity Faster onboarding and reduced tribal knowledge reliance Fully configurable, no-code setup. Elevate your support operations with intelligent AI today.

Need help?

Datamatics

Livonia, DETROIT, MI

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