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inTouch SMS & RCS Salesforce Integration
Send personalized SMS and RCS messages from Salesforce to engage customers
- Industries
- CommunicationsRetailTravel, Transportation, & Hospitality
- Business Need
- Marketing Automation
- Requires
- Marketing Cloud Engagement
- Compatible With
- Marketing Cloud Engagement
inTouch integrates SMS and RCS messaging with Salesforce, enabling instant, personalized, and enriched customer communication. Streamline your customer journey and deliver impactful messages—all from within Salesforce.
Highlights
Seamlessly deliver SMS and RCS from a single platform. Automate customer interactions through trigger-based messaging and customizable automation flows, supporting timely and relevant engagement within Salesforce workflows.
Gain insight into messaging performance with built-in analytics. Monitor delivery reports, aggregated data, click tracking and behavioral metrics, helping teams optimize messages and customer interactions over time.
Extend your messaging strategy with email capabilities, including 50 + ready-to-use templates, visual editing tools and support for custom HTML, enabling flexible content management alongside SMS and RCS communications.
Provider Details
Founded in 2000 by Daniele Poerio, rdcom is an international provider of business messaging solutions. For over 25 years, we have supported companies in managing scalable and integrated communications across Email, SMS and RCS. rdcom directly coordinates its messaging infrastructure, with a constant focus on quality, security and service continuity. This infrastructure has been complemented over time by inTouch, a proprietary multichannel communication platform designed to support campaign management, automated notifications linked to business processes, and user behavior–based automations. The combination of telecom infrastructure and marketing automation allows rdcom to support enterprises and technology partners in building flexible, reliable and long term communication projects. rdcom operates internationally and collaborates with telecom operators and enterprise clients worldwide. The company is a member of the Mobile Ecosystem Forum (MEF) and a partner of the Mobile B2C Strategy Observatory of Politecnico di Milano.
Pricing Details
At rdcom, you only pay for what you use beyond the minimum fee. Pricing is based on message volume—higher volumes mean better rates—and the destination country for SMS and RCS traffic. Contact us for a custom quote tailored to your needs.
Mobile Packages
€16 EUR/user/month
Email Subscriptions
€14.5 EUR/user/month
Email Packages
€25 EUR/user/month