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inTouch SMS & RCS Salesforce Integration

Send personalized SMS and RCS messages from Salesforce to engage customers

Overview

inTouch integrates SMS and RCS messaging with Salesforce, enabling instant, personalized, and enriched customer communication. Streamline your customer journey and deliver impactful messages—all from within Salesforce.

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  • Seamlessly deliver SMS and RCS from a single platform. Automate customer interactions through trigger-based messaging and customizable automation flows, supporting timely and relevant engagement within Salesforce workflows.

  • Gain insight into messaging performance with built-in analytics. Monitor delivery reports, aggregated data, click tracking and behavioral metrics, helping teams optimize messages and customer interactions over time.

  • Extend your messaging strategy with email capabilities, including 50 + ready-to-use templates, visual editing tools and support for custom HTML, enabling flexible content management alongside SMS and RCS communications.

inTouch is a CPaaS platform designed to integrate naturally into enterprise ecosystems, starting with Salesforce. Through its native connection with Salesforce Marketing Cloud, inTouch enables businesses to send SMS and RCS directly within journeys and automations, without leaving the Salesforce environment. By leveraging CRM data already available in Salesforce, brands can trigger timely, personalized communications across key moments of the customer journey, from transactional messages and appointment reminders to cart recovery and critical notifications. Scalable, reliable, and easy to implement, inTouch combines multi-channel messaging (SMS, RCS, email) with powerful automation, helping teams streamline workflows and deliver consistent, relevant customer experiences, right where they already work.

Categories

Business Needs
Marketing Automation
Industries
Communications
Retail
Travel, Transportation, & Hospitality
Personas
Business User
Consultant
Marketer
Features
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Lightning Ready