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inTouch SMS & RCS Salesforce Integration

By rdcom

Send personalized SMS and RCS messages from Salesforce to engage customers

No Ratings
Starting at €16   EUR/user/month
Industries
Communications
Retail
Travel, Transportation, & Hospitality
Business Need
Marketing Automation
Requires
Marketing Cloud Engagement
Compatible With
Marketing Cloud Engagement

inTouch integrates SMS and RCS messaging with Salesforce, enabling instant, personalized, and enriched customer communication. Streamline your customer journey and deliver impactful messages—all from within Salesforce.

  • inTouch features

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Marketing Cloud Engagement
Compatible With
This solution is tested to work with and extends the value of these products, but doesn't require them.
Marketing Cloud Engagement
Salesforce Editions
Professional
Enterprise
Unlimited
Additional Requirements
To use this Salesforce integration, an inTouch account is required. Please visit the https://rdcom.com/en/registration/ to create your account.

App Details

Listed On
09/17/2025
Supported Features
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Lightning Ready
Languages
English
Italian
Spanish

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
11/26/2024

Additional Details

inTouch is a CPaaS platform designed to integrate naturally into enterprise ecosystems, starting with Salesforce. Through its native connection with Salesforce Marketing Cloud, inTouch enables businesses to send SMS and RCS directly within journeys and automations, without leaving the Salesforce environment. By leveraging CRM data already available in Salesforce, brands can trigger timely, personalized communications across key moments of the customer journey, from transactional messages and appointment reminders to cart recovery and critical notifications. Scalable, reliable, and easy to implement, inTouch combines multi-channel messaging (SMS, RCS, email) with powerful automation, helping teams streamline workflows and deliver consistent, relevant customer experiences, right where they already work.

Need help?

rdcom

Verona, Italy

Our dedicated customer care service is active from Monday to Friday from 09:00 to 13:00 and from 14:00 to 18:00. In the link below you can find more information: https://rdcom.com/en/support/

Support Phone+390458841199
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