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DaVinci Toolkit for Microsoft Teams & Salesforce Voice
Real-time transcription and AI from Teams (Phone & Meetings) & Voice
- Industries
- Healthcare & Life SciencesRetailTravel, Transportation, & Hospitality
- Business Need
- Customer ServiceSales ProductivityIntegration
- Requires
- Service Cloud
- Compatible With
- Sales CloudService CloudFinancial Services Cloud
Using Microsoft captions, DaVinci delivers real-time transcription, call summaries, sentiment analysis, and Einstein Conversation Insights directly in Salesforce, through Microsoft Teams Phone and Meetings.
Highlights
Unified Customer Engagement – Connect both contact center interactions and sales/service meetings to Salesforce for a 360° view.
Agent Productivity – Reduce manual note-taking, after-call wrap time, and missed commitments.
Actionable Insights – Leverage Einstein to uncover trends, improve coaching, and drive better customer outcomes.
Scalable & Secure – Uses Microsoft Graph API and captioning services—no media bots or RTP handling required. Enterprise-ready with governance controls and compliance alignment.
Teams Phone Integration – Capture captions from Teams Phone calls, feed them into Salesforce Voice, and surface Einstein insights directly in the Salesforce Agent Desktop.
Teams Meetings Integration – Transcribe Microsoft Teams Meetings in real time using captions. Automatically update Salesforce records (Cases, Opportunities, Activities) with transcripts, summaries, and action items.
Einstein AI Enablement – Power Conversation Insights, sentiment tracking, and next-best-action across both contact center and collaboration scenarios.
DaVinci Toolkit Extensibility – Build on this foundation to orchestrate additional AI-driven use cases, connect multiple CRMs/CCaaS platforms, and scale across channels.
AMC Technology's Impact
Pledge 1%
This company pledges 1% of their product, profit, equity, or time to support the community.
Provider Details
AMC Technology
Richmond, VA, USA
Founded
1995
Trust Center
Phone
1-804-419-8600AMC Technology is a Salesforce-focused contact center transformation partner helping organizations modernize voice, AI, and agent experiences within the Salesforce ecosystem. Founded in 1995, AMC brings nearly three decades of deep contact center integration expertise to Salesforce Service Cloud, Salesforce Voice, and Agentforce initiatives. We specialize in modernizing bespoke Open CTI environments, accelerating migrations to Salesforce Voice, and designing intelligent, AI-enabled workflows that improve agent productivity and customer experience. Our DaVinci™ integration toolkit enables rapid orchestration across telephony, routing, and enterprise systems — delivering a streamlined, unified agent desktop experience inside Salesforce. Combined with our Blueprint → Build → Orchestrate services model, we reduce migration risk, preserve critical business logic, and create scalable architectures built for long-term growth. AMC Technology partners with customers from strategy through implementation to ensure their Salesforce contact center is resilient, extensible, and future-ready.
Pricing Details
You must pay to use this solution. Discounts are available for nonprofits.
To implement this solution, AMC Technology will need to complete professional services. For more information on professional services, review the Professional Services Datasheet or visit www.amctechnology.com/professional-services/
DaVinci Toolkit for Salesforce Voice and Teams
$27 USD/user/month
DaVinci Transcription Services (optional add-on)
$5.25 USD/user/month