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Authsignal Call Connect: Contact Center Identity Verification & Authentication

Verify callers in seconds. Stop social engineering. Cut average handle time

Overview

Verify inbound and outbound caller identity from within Service Cloud. Authsignal Call Connect enables contact center and service desk agents to mitigate social engineering & securely authenticate callers with passkeys, push, SMS/email OTP and biometrics.

See How Authsignal Call Connect: Contact Center Identity Verification & Authentication Works

Authenticate inbound and outbound caller identity in real time with Authsignal Call Connect for Salesforce. With multi-channel authentication, your team can verify the customer or employee identity from any Salesforce Case or Contact record.
Cut average handle time by up to 30 seconds per call. Replace lengthy knowledge-based question scripts with one-click verification. Agents resolve cases faster, customers spend less time on hold, and contact centers measurably reduce AHT.
Streamline password resets, account recovery, and re-authentication flows. Verify caller identity before processing sensitive account actions. Eliminate the manual back-and-forth, reduce escalations to fraud teams, and resolve high-volume support requests
Trigger verification directly from any Case or Contact record. Built natively into Service Cloud workflows. Customer Agents launch one-click verification flows with one click from the records they already use. The result is verified on the record at hand.
Drop in employee verification and authentication flows. One platform to trigger verification requests for IT help desk tickets. Verify a caller resetting their password, or verify an employee requesting elevated access.
Capture a complete audit trail for PCI, HIPAA, and SOC 2 compliance. Every verification event is logged — method used, timestamp, outcome, and agent involved. Meet auditor requirements for financial services and healthcare.
Verify with FIDO2 passkeys, push, biometrics, or government-issued ID. Choose the right authenticator for each scenario. Use passkeys for high-frequency callers, push for trusted device verification, biometrics for high-assurance flows.
Configurable Policies - Set challenge timeouts and customize authentication workflows

Stop Social Engineering at the Contact Center with Authsignal Call Connect. Authsignal Call Connect gives Service Cloud agents secure, multi-channel contact center authentication and verification, built into the Case, Account, and Contact records they already use. Verify inbound and outbound caller identity with the click of a button. What Your Agents Can Do - Trigger verification in one click from any Case, Account, or Contact - Select the right authenticator for the use case: FIDO2 passkey, Slack, push, SMS/email OTP, biometrics, government-issued ID, and more. - Verify inbound and outbound caller identity - See real-time authentication status and a full audit trail of user actions Key Benefits - Cut average call handle time — verify callers in seconds, not minutes - Remove knowledge-based questions and mitigate social engineering risk - Streamline account recovery, access requests, and re-authentication - Authenticate users across multiple channels - Improve CX — customers verify on their own device. - Send push authentication request from within your own app. Common Use Cases Password resets, account recovery flows, KYC re-verification, and employee authentication.