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Simplr Cartridge for B2C Commerce
The cartridge provides ability to integrate with the Simplr platform.
Overview
At Simplr, our mission is to rapidly expand your inbound customer service capacities with speed, empathy and precision. Simplr is a customer service outsourcing company offering top-notch, flexible and affordable contact center solutions for premium brand
Retrieve an order by order number Retrieve a list of orders for a customer Retrieve customer profile information Cancel an order Issue store credit Update order shipping and billing address
The cartridge provides ability to integrate the Simplr customer service platform and Salesforce B2C Commerce platform. The Simplr cartridge works as a middleware between Salesforce B2C Commerce and the Simplr platform and allows the Simplr platform to pull Order Information from B2C Commerce, Cancel an Order, Issue Store Credit, and Update Shipping or Billing Address for a Customer. Each function can be enabled or disabled independently through the cartridge configuration.
Categories
- Business Needs
- Customer ServiceIntegrationEcommerce
- Industries
- Consumer GoodsRetail