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Achille AI
Automate customer support : AI that answers, acts and escalates
Overview
Achille AI transforms Salesforce Service Cloud with native AI integration that delivers instant, context-aware response suggestions and intelligent ticket prioritization - eliminating response time bottlenecks while maintaining consistent service quality.
End-to-end automation - Achille answers recurring requests by email, straight from the case, based on your knowledge bases and processes
Connected to your systems - Workflows read and update data in your Salesforce records and business tools (ERP, billing, logistics, any API) before replying
Smart classification - Every case is categorized automatically, and spam, auto-replies and notifications are filtered out
Human in the loop - Escalate to an agent, or require approval before a reply is sent, category by category
Agent copilot - Suggested replies and text enhancement in a native Lightning Web Component
Secure by design - Webhook-based integration, per-org API key, Named Credentials; no limits consumed in your org
Automate your customer support in Salesforce Service Cloud Achille AI connects to Service Cloud and handles incoming cases for you. Each case is classified, then processed by the automation you configured for its category. It works for any support team: B2B or B2C, services, software, utilities, retail, travel and more. What Achille does - Automated replies: Sends accurate replies in your brand's voice, based on your knowledge bases and live data from your systems. - Automated actions: Looks up or updates customer, account, contract, billing or delivery information in your Salesforce records and connected business tools. - Classification and filtering: Categorizes every case and detects spam, auto-replies, partnership requests and notifications. - Human handoff: Escalates to an agent when needed, with an optional approval step before sending. - Agent copilot: Suggests replies and improves drafts in the Lightning console for cases handled by your team. - Priority scoring: Scores urgency and customer sentiment (AISAT). Installation help If you run into any problem during installation or setup, contact us at support@achille.ai and we will help you get started.
Categories
- FeaturesNo LimitsThis product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in HelpLightning ReadyOptimized for Salesforce orgs that use Lightning Ready.Salesforce ShieldSupports Salesforce orgs that use Shield.Managed PackageThis product is installed in your Salesforce org as a managed package and receives automatic upgrades.Salesforce MobileSupports Salesforce for iOS and Android.
- No LimitsLightning ReadySalesforce ShieldManaged PackageSalesforce Mobile