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Achille AI

By Achille.ai

Transform your Salesforce Service Cloud with AI-powered response suggestion

No Ratings
Paid Add-On Required  

Payment required for external services or products

Requires
Service Cloud
Compatible With
Sales Cloud
Service Cloud
B2B Commerce

Achille AI transforms Salesforce Service Cloud with native AI integration that delivers instant, context-aware response suggestions and intelligent ticket prioritization - eliminating response time bottlenecks while maintaining consistent service quality.

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Service Cloud
Compatible With
This solution is tested to work with and extends the value of these products, but doesn't require them.
Sales Cloud
Service Cloud
B2B Commerce
Salesforce Editions
Professional
Enterprise
Unlimited
Essentials

App Details

Version
AchilleAI/Initial Release 1.2.0
Listed On
11/06/2025
Latest Release
11/06/2025
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Salesforce Shield
Supports Salesforce orgs that use Shield.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
Salesforce Mobile
Supports Salesforce for iOS and Android.
No Limits
Lightning Ready
Salesforce Shield
Managed Package
Salesforce Mobile
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 0
Custom Tabs: 0
Custom Apps: 0
Lightning Components
Global: 3
App Builder: 0
Community Builder: 0
Languages
English
French

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
1.2.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
08/06/2025

Additional Details

Revolutionize Customer Support with AI-Powered Intelligence Achille AI seamlessly integrates with Salesforce Service Cloud to deliver exceptional customer service through artificial intelligence. Transform your support team's productivity with instant, contextual response suggestions and intelligent ticket analysis. Key Features: AI Response Generation: Get instant, personalized response suggestions powered by Achille's advanced AI engine Text Enhancement: Improve draft responses with AI-powered enrichment for professional, clear communication Smart Ticket Analysis: Automatic priority scoring (AISAT) and urgency detection for better case management Intelligent Classification: Automatically identify SPAM, partnership requests, auto-responses, and notifications Real-time Integration: Seamless webhook-based communication with Achille AI platform Secure API: Enterprise-grade security with Named Credentials and Custom Metadata configuration.

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