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TopCX AI Driven Customer Support & Agent Productivity App
Transform CX & Agent Productivity with AI-enabled TopCX at Affordable Price
- Requires
- Service Cloud
- Compatible With
- Service Cloud
TopCX is AI powered enabling faster & precise resolutions, enhances agent performance, outstanding quality metrics, and exceptional customer satisfaction. Offering seamless integration with Salesforce, TopCX is designed for businesses of all sizes.
Highlights
TOPX : Intelligent algorithms ensure accurate, data-driven three resolutions to choose from, for every ticket.
BotX : Leverages AI to deliver intent-based, context-driven replies, minimizing the need for manual intervention.
SearchX : Ensure accurate and relevant search results by applying detailed filters, such as categories, ticket status, or keywords, that help agents locate cases effectively.
EmailX : Data-driven AI-generated professional email drafts based on the content of ticket conversations.
XAnalytics : Delivers in-depth and actionable real-time dashboards on overall customer service performance such as customer touchpoints, ticket handling, FTR, OTR, and an exhaustive set of service metrics allowing you to monitor KPIs.
SurveyX : Automatically deploy surveys after customer interactions, making feedback collection streamlined and efficient.
XQA : AI-Powered QA for 360° analysis of conversations for enhanced Agent performance and CX metrics.
Provider Details
Pricing Details
You must pay for a product or service that is external to Salesforce for this solution to work.
To unlock the full potential of TopCX customer support and agents' productivity gains, customers must have Salesforce Service Cloud.
Annual Billing Discount: Customers who opt for annual billing will save up to 20% discount on their total subscription cost. Pricing Inquiries: For detailed pricing & customization options, customers can contact our sales team at sales@topcx.ai
Starter
$10 USD/user/month
Starter
$100 USD/user/year
Standard
$15 USD/user/month
Standard
$150 USD/user/year