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TopCX AI Driven Customer Support & Agent Productivity App

Transform CX & Agent Productivity with AI-enabled TopCX at Affordable Price

Overview

TopCX is AI powered enabling faster & precise resolutions, enhances agent performance, outstanding quality metrics, and exceptional customer satisfaction. Offering seamless integration with Salesforce, TopCX is designed for businesses of all sizes.

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  • TOPX : Intelligent algorithms ensure accurate, data-driven three resolutions to choose from, for every ticket.

  • BotX : Leverages AI to deliver intent-based, context-driven replies, minimizing the need for manual intervention.

  • SearchX : Ensure accurate and relevant search results by applying detailed filters, such as categories, ticket status, or keywords, that help agents locate cases effectively.

  • EmailX : Data-driven AI-generated professional email drafts based on the content of ticket conversations.

  • XAnalytics : Delivers in-depth and actionable real-time dashboards on overall customer service performance such as customer touchpoints, ticket handling, FTR, OTR, and an exhaustive set of service metrics allowing you to monitor KPIs.

  • SurveyX : Automatically deploy surveys after customer interactions, making feedback collection streamlined and efficient.

  • XQA : AI-Powered QA for 360° analysis of conversations for enhanced Agent performance and CX metrics.

Designed to address the challenges of modern customer service and support, TopCX empowers businesses to revolutionize their customer service operations with AI-powered and data-driven tools. Integrating advanced GenAI and Machine Learning technologies, TopCX enables faster, more accurate resolutions, enhanced agent performance, outstanding quality, and exceptional customer satisfaction. TopCX liberates you from budget constraints rather empowers you to provide exceptional AI-driven, value-based customer experiences at the lowest cost possible.

Categories

Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
Lightning App Builder
Ready to use in the Salesforce Lightning App Builder.
No Limits
Lightning Ready
Managed Package
Lightning App Builder