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USU Agent Assist for Salesforce

By USU GmbH

Empower customer service agents with AI-driven knowledge – powered by USU.

No Ratings
Paid Add-On Required  

Payment required for external services or products

Industries
Horizontal Product
Business Need
Customer Service
Requires
Service Cloud
Compatible With
Sales Cloud
Platform Cloud

Resolve Cases Faster – AI-Powered Knowledge Directly in Salesforce. Give agents instant access to the right knowledge at the right time. No switching systems, no wasted time searching – just excellent service and higher First Contact Resolution rates.

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Service Cloud
Compatible With
This solution is tested to work with and extends the value of these products, but doesn't require them.
Sales Cloud
Platform Cloud
Salesforce Editions
Professional
Enterprise
Unlimited
Developer
Additional Requirements
USU Customer Service Knowledge Management Application (Advanced Platform)

App Details

Version
usu-agent-assist/ver 1.0 1.2.3
Listed On
10/09/2025
Latest Release
10/09/2025
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Community Builder
Ready to use in the Salesforce Community Builder.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
Lightning App Builder
Ready to use in the Salesforce Lightning App Builder.
No Limits
Lightning Ready
Community Builder
Managed Package
Lightning App Builder
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 2
Custom Tabs: 0
Custom Apps: 0
Lightning Components
Global: 1
App Builder: 0
Community Builder: 1
Languages
English
German

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
1.2.2
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
02/19/2025

Additional Details

The Application is a Professional Knowledge Management solution that enables Customer to access enterprise-grade knowledge content with advanced editorial workflows directly within Salesforce. • Contextual knowledge search directly within Salesforce interface using embedded search components • Single Sign-On integration enabling seamless navigation to advanced editorial workflows • Compliance-ready editorial workflows with multi-step approval processes and role-based permissions • AI-assisted content creation and optimization available in the dedicated knowledge management environment

Need help?

USU GmbH

Boston, MA, USA | Möglingen, Germany

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