USU Agent Assist for Salesforce

Over the last decade knowledge management has become a vital part of many organizations. All companies have knowledge and the amount of knowledge has grown exponentially, with this the need for quality knowledge management solutions have increased as well. Founded in 1977, USU has been at the forefront of knowledge management since its inception. We offer the leading knowledge management platform on the market. It centralizes all your company’s knowledge in a single location. Ideal for customer service, it speeds up resolution time, lowers call and ticket volumes and increases both customer and agent satisfaction. It serves as the foundation for omni-channel support, powering self-service, chatbots, Alexa skills, dynamic FAQs and more. With integrated decision tree technology and e-learning, it offers a unique range of features on the market idea for modern customer support.