Simple, Effective, and Salesforce-Integrated

Automated CSAT Survey is an excellent and user-friendly tool for collecting customer feedback effortlessly. Its seamless Salesforce integration makes the entire process smooth, while automated surveys and reminders help improve response rates. The intuitive interface and real-time feedback insights make it easier to understand customer needs and improve satisfaction. Also the support team is very helpful which makes the installation process easy. Highly recommended for any business!

Hi I am not able to install this package in my demo org, Can you please guide me.

I tried to install this application in Demo Org but got this error, can you help me. Problem: 1. Layout(Survey_Response__c-CSAT Layout) In field: excludeButtons, no such standard action:SmartFillEnrich Survey_Response__c-CSAT Layout: In field: excludeButtons, no such standard action:SmartFillEnrich 2. Layout(Survey_Template__c-Survey Template Layout) In field: excludeButtons, no such standard action:SmartFillEnrich Survey_Template__c-Survey Template Layout: In field: excludeButtons, no such standard action:SmartFillEnrich 3. PermissionSet(CSAT_Survey_Access) In field: field - no CustomField named Contact.CleanStatus found CSAT_Survey_Access: In field: field - no CustomField named Contact.CleanStatus found 4. FlexiPage(Opportunity_Record_Page) Your org doesn't have access to component cooper:companyInsightTeaserCard. Opportunity_Record_Page: Your org doesn't have access to component cooper:companyInsightTeaserCard.

Hi Priti Thanks for reaching out. Sorry to hear you’re having trouble installing the package in your Demo Org. We launched an upgraded version of the app a couple of weeks ago with several new features, including the ability to create your own surveys with multiple questions, email templates, and other enhancements. Could you please share a screenshot of the error message you’re receiving, along with any relevant error details on our email bharat@deaninfotech.com? This will help us identify the issue and guide you through the installation. Once we have the error details, we’ll look into it and get back to you with the appropriate steps. Thanks, Bharat

Super Easy & Effective!

This is a great app, it has helped me in collecting customer feedback effortless. It seamlessly integrates with clouds, and it’s totally free! I would highly recommend it for improving customer satisfaction without the hassle.

I don't want to ruin this app score by leaving a false review, but I need a way to ask a simple question - is the entire solution just that one survey we can see in shared pictures? there's nothing like a survey builder which allows you prepare questions and possible answers, correct?

Excellent Survey tool

Used the Automated CSAT Survey app, and it works great! Collecting feedback has become such an easy task for me. The integration with my existing Salesforce system is seamless, making the whole process smooth and efficient. I highly recommend this app

Easy to Use and Helpful

Automated CSAT Survey has been just an excellent supplement to our feedback process. Collecting to feedback has become very prompt and seamless because of this highly friendly interface, well-designed system of sending and reminders that can improve response rates, and being integrated with Salesforce, which ensures data is properly stored and gives real-time insights so we can improve our services based on data rather than assumptions.

Great Tool for Survey and Feedback Collection

Automated CSAT Survey has really improved the way we get feedback for customer satisfaction from customers. The automatic transmission process, with followed by a reminder system operation ensures timely surveys while increasing response rates. It has a user-friendly interface with real-time monitoring. We love the fact that all data is stored in the one place in salesforce, and we are also able to personalize surveys through flexible configurations. It is a great tool to achieve customer satisfaction! We would Highly Recommend this !!

A Seamless Experience

The app is incredibly user-friendly, making it easy to set up and manage customer satisfaction surveys without any hassle. From the intuitive interface to the smooth navigation, everything about the experience felt seamless. I especially appreciated how it simplified the process of gathering valuable customer feedback, saving me time while delivering insightful results. Overall, it's a fantastic tool that I would highly recommend to anyone looking to streamline their customer satisfaction tracking

No Help for nothing

The app is not simple and no intuitive, there is no guide.

@Anket, I followed your guidance document but it does not instruct how to add questions and answer to the survey. can you provide complete end to end instruction for new user that would be great.

Hello Lorenzo, Thank you for taking the time to share your thoughts about our CSAT Survey App. We appreciate your feedback and apologize if you found the app challenging to use. We understand that simplicity and intuitiveness are crucial for a positive user experience. To address your concerns, we have already added configuration manual guide on the AppExchange page, you may find it here: https://appexchange.salesforce.com/image_host/bacefde1-c141-466d-a48b-424f18e6d25c.pdf We encourage you to check it out—it provides step-by-step instructions and helpful tips to make the most of our app. Your feedback helps us improve, and we hope you'll give our app another try. If you encounter any issues or need further assistance, please feel free to reach out to our support team. Thank you for being part of our Salesforce community! Best regards, Ankit Dean Infotech

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Automated CSAT Survey

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