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CX Cloud from Genesys and Salesforce

By Genesys

Orchestrate every journey with Genesys. Surface every moment in Salesforce.

$25 USD/user/month

Discounts available for nonprofits

Pricing Details

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Business Need: Telephony

Requires: Service Cloud

Compatible With: Sales Cloud
Service Cloud
Health Cloud

More Details

Boost loyalty and efficiency with industry-recognized leaders in CCaaS, CRM and AI. Orchestrate AI-powered customer and employee experiences with the Genesys Cloud platform that surface to agents and supervisors within a unified Salesforce workspace.

CX Cloud from Genesys and Salesforce: Unified CCaaS and CRM

Compatibility

Requires This solution requires these products in order to work. Before you implement the solution, check that you have these products.: Service Cloud

Compatible With This solution is tested to work with and extends the value of these products, but doesn't require them.: Sales Cloud
Service Cloud
Health Cloud

Salesforce Editions: Professional
Enterprise
Unlimited
Developer

App Details

Version: CX Cloud from Genesys and Salesforce/2.33.0 2.33.0
Listed On: 12/13/2023
Latest Release: 06/24/2026

Supported Features No Limits This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help Lightning Ready Optimized for Salesforce orgs that use Lightning Ready. Managed Package This product is installed in your Salesforce org as a managed package and receives automatic upgrades.: No Limits
Lightning Ready
Managed Package

Package Contents If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help: Custom Objects: 11
Custom Tabs: 1
Custom Apps: 0

Lightning Components: Global: 6
App Builder: 0
Community Builder: 0

Languages: English

Security

Learn more about the Security Requirements for AppExchange Partners and Solutions.

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.

Last Reviewed Version

1.1.0

Last Reviewed Date

10/11/2023

Additional Details

Synchronized, AI-ready data: Access pre-integrated data and common schemas between Genesys Cloud and Salesforce to improve personalization and simplify IT. AI-driven external routing: Route Salesforce interactions through Genesys Cloud AI-powered routing to connect customers with the best-fit human agents. Smart agent workspace: Enable seamless transitions from self-service to live support with all interactions and customer data in one workspace. Flexible voice services: Integrate Genesys Cloud Voice into Salesforce with easy setup or bring your own cloud carrier. Native digital channels: Surface Genesys digital channels (web messaging, SMS and WhatsApp) natively within the Salesforce messaging component. AI accelerators: Use real-time transcription with Salesforce Einstein and Genesys Agent Copilot to identify intent, recommend actions and surface knowledge. Workforce performance and planning: Give agents a unified view of schedules, coaching, training, performance and gamification. Profitable outbound campaigns: Create the personalized, high-touch relationships needed to increase bookings and exceed revenue targets.

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Genesys

Menlo Park, CA, USA

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