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CX Cloud from Genesys and Salesforce
Orchestrate every journey with Genesys. Surface every moment in Salesforce.
- Business Need
- Telephony
- Requires
- Service Cloud
- Compatible With
- Sales CloudService CloudHealth Cloud
Boost loyalty and efficiency with industry-recognized leaders in CCaaS, CRM and AI. Orchestrate AI-powered customer and employee experiences with the Genesys Cloud platform that surface to agents and supervisors within a unified Salesforce workspace.
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Showing 8 of 8 Reviews
Amazing Customer Experience Solution
It's an incredible customer experience solution that greatly assists brands in enhancing their customer interactions.
Excellent CCAAS & UCAAS
We have used Genesys for a number of years, it is seamless in its development and proves very easy to integrate and trial applications with minimum effort. Salesforce integration is just another offering that makes day to day use of the product excellent.
Good CX solution
It has been really usefull to explore/improve our CX Solution, acquiring more knowledge and helping in betterment of customer service.
GCAP- The best cloud solutions
This app is just awesome. You will find all your customer service solution in one click under this app. As far as improvement is concerned, i see they keep on adding new features to the app to keep their customers updated with latest technologies. And Yes I would recommend this to my other customers.
FANTASTICALLY GOOD
The combination of CCaaS and CRM into a single app benefits the user. The consistency, customisation, and performance are flawless. In the upcoming releases, I'm sure this will get even better with more features and integrations. Voice services must be made available in more nations. It's a good beginning, and with increasing consumer traffic, I'm confident (and hopeful) that it will significantly improve.
Great CCaaS+CRM App !
The CCaaS-CRM integration in one single App serve its customer well. The performance, personalisation and consistency are seamless. I'm sure this will further improve with additional features and integrations in the coming versions. Need to make the Voice services available in more countries. It's a good start and I'm hopeful (and sure) that it's drastically improve when it has more and more customers.
flexible and easy
it was very flexible and easy to customize
improving our CX and making our lives easier
It has been really usefull to improve our CX, acquiring more knowledge and becoming better at our servises