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Elyn Returns & Exchanges Module

Reduce refunds with Online Exchanges

Overview

Elyn enables brands to reduce refund rates by providing exchanges and store credit options within the return journey, incentivizing cash-retaining options over refunds. Elyn is fully customizable to match your brand identity & return policies.

See How Elyn Returns & Exchanges Module Works

Fully branded return interface
Return options fitting any scenario
Fully integrated with Salesforce Commerce Cloud
Fully integrated with Einstein, to suggest relevant products in the context of a different-product exchange
+30% revenue retention thanks to online exchanges and store credit
-60% return-related support tickets

Fashion brands are refunding every single e-commerce return. With return rates ranging from 25 to 50%, this represents a huge cost. Elyn enables brands to retain massive revenue by implementing online exchanges & store credit. The Elyn customer-facing return platform enables customers to autonomously request returns with the most appropriated option: - An exchange between variants of the same product - An exchange between different products of the same price - An exchange between different products with different price tags - Instant exchanges that do not require reserving inventory - Flat Store credit - Topped-up Store credit Elyn is fully integrated to Salesforce Commerce Cloud thanks to our SFCC Cartridge Brands using Elyn typically reduce their refunds by 30% thanks to exchanges & store credit, and reduce return-related support tickets by 60%.