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Red Ant RetailOS - composable storefront for B2C commerce

The app to deliver the ultimate personalised one-to-one customer experience

Overview

Our clienteling app delivers seamless omnichannel experiences for customers and store associates, with a range of additional options to elevate their journey.

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  • Rich client dashboard to build personalised recommendations and deliver a truly tailored service. Convert more sales with full in-store access to product and customer details, so your store associates never miss an opportunity.

  • A built-in showroom to inspire customers and colleagues. Browse and manage new collections and create wardrobes, tailored looks and ranges. Share inspiration and looks with your customers through 1 to 1 communications or groups.

  • Talk to customers and provide them with a personal service using their preferred ways to communicate, whether it’s by email, SMS or chat/WhatsApp. Notification centre for action reminders/engagement alerts for next best actions and personalised messages.

  • Retail analytics from tailored support to streamlined, single-view reporting allow you to monitor customer and store associate activity on every device and at every location, leading to greater efficiency and much more accurate analysis.

Pre-integrated with Salesforce to maximise speed to market. Optimised mobile UX designed for cross platform iOS, Android and Windows devices giving retailers peace of mind that our apps work across mixed device estates. Built for the cloud, ready to auto-scale with your business, future proof and reduced ongoing management. Platform analytics can track customer and store associate behaviour on every device and location, allowing you to turn insight into real-time action. Shared purchases and wishlists allow store associates to provide a tailored VIP service, increasing opportunities for cross-selling, upselling and targeted promotions. Two-way integration with online accounts enables a seamless transition from online browsing to in-store experience and back again for complete-at-home purchases, with full attribution to the store associate responsible for the sale.

Categories

Business Needs
Sales
Customer Service
Marketing
Industries
Retail
Personas
Business Operations Manager
Sales Representative / Manager
Service Agent / Supervisor