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Messaging Studio by 1440 | Add BYOC Channels Instagram, TikTok, and RCS

Drive revenue with AI-powered messaging for Instagram, TikTok, and RCS.

Overview

Add Instagram, TikTok, and Google RCS to Salesforce Digital Engagement with Messaging Studio. Centralize conversations and scale AI-powered engagement to boost customer experience, sales, and service.

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See How Messaging Studio by 1440 | Add BYOC Channels Instagram, TikTok, and RCS Works

  • BYOC Messaging Expansion: Add Instagram, TikTok, Google RCS, Viber, X (Twitter), and KakaoTalk to Salesforce Digital Engagement.

  • Built on top of Salesforce: 1440 natively extends the power of the platform via our APIs to empower you to reach your customers where

  • AI-Powered Conversations: Use Einstein and Agentforce AI to personalize replies, deflect routine questions, and accelerate response times.

  • Conversational Commerce: Turn messages into measurable sales with in-chat transactions, upsells, and payments.

  • Omni-Channel Routing: Route, queue, and supervise all conversations with Salesforce Omni-Channel for consistent CX.

  • Unified Inbox: Manage every customer message and notification in one place—across service, sales, and marketing.

  • Analytics & Attribution: Track engagement, CSAT, and revenue from every conversation inside Salesforce.

  • Multilingual Messaging: Add Translation Studio by 1440 for real-time translation in 100+ languages—right inside the chat thread.

  • Mobile-Ready Agents: Empower retail, field service, and clienteling teams with messaging on the go with the 1440 Mobile App.

Messaging Studio by 1440 extends Salesforce Digital Engagement with BYOC messaging for Instagram, TikTok, Google RCS, Viber, X (Twitter), and KakaoTalk—alongside native channels like SMS, WhatsApp, Facebook Messenger, Apple Messages for Business, LINE, and web chat. It connects every customer message, comment, and notification directly into Salesforce Digital Engagement, giving agents a single inbox to manage all conversations across marketing, sales, and service. Powered by Einstein and Agentforce AI, Messaging Studio automatically generates replies, suggests next best actions, deflects routine questions, and routes messages intelligently using Salesforce Omni-Channel. Teams work faster and smarter, responding in real time while keeping customers engaged through ongoing, personalized conversations that drive loyalty and revenue. Every interaction is tracked in Salesforce for full visibility into performance, sales attribution, and customer satisfaction.

Categories

Business Needs
Customer Service
Agent Productivity
Field Service
Industries
Consumer Goods
Retail
Travel, Transportation, & Hospitality
Personas
Executive
Sales Representative / Manager
Service Agent / Supervisor
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Agentforce
Agentforce solutions are customizable, conversational, AI assistants. They boost Salesforce user productivity in a safe way by facilitating everyday business interactions across a wide range of workflows and tasks. Learn More
Multiple Currencies
Supports Salesforce orgs that use Multiple Currencies.
Person Accounts
Supports Salesforce orgs that use Person Accounts.
Salesforce Shield
Supports Salesforce orgs that use Shield.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
Lightning App Builder
Ready to use in the Salesforce Lightning App Builder.
Salesforce Mobile
Supports Salesforce for iOS and Android.
No Limits
Lightning Ready
Agentforce
Multiple Currencies
Person Accounts
Salesforce Shield
Managed Package
Lightning App Builder
Salesforce Mobile

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