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Flow Agentforce Chat

Chat with Agentforce Agents in Flow

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3.5
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Perfect

Plain and simple. Thank you!

Josh Dayment
All Star Ranger
12/01/2025

Thanks Max!

Can't answer the questions that OOTB agentforce agent can answer.

I interpreted this component as the out-of-the-box Employee Agentforce Agent embedded in a screen flow, rather than displayed in a chat window. But if that's the case, why can't it respond to basic Agentforce actions or topics — for example, questions like "How many opportunities are in my org?"

Josh Dayment
All Star Ranger
06/23/2025

Thanks for your feedback and for taking the time to review Flow Agentforce Chat. I appreciate your honest assessment, and I'm sorry to hear that the component didn't align with your initial expectations. I understand your interpretation that you might be getting the full Agentforce Agent experience embedded directly within a screen flow. However, Flow Agentforce Chat is designed to enable direct interaction with an LLM (Large Language Model) behind the Einstein Trust Layer within a Flow Screen, acting more like a conversational interface. This means its primary function is to facilitate chat-based interactions with the LLM for general knowledge, creative text generation, or other LLM-specific tasks that can enhance your flow's user experience. It's not intended to directly replicate the full capabilities of the out-of-the-box Agentforce Agent, which has deep integrations with your Salesforce org's data and can respond to specific queries like "How many opportunities are in my org?" I understand how that distinction might not have been immediately clear, and I apologize if my description or video walkthrough didn't fully bridge that gap for you. I'm always looking to improve, and your feedback helps me make my documentation and resources even better. However this is in interesting use case and something I might explore if you can log a feature enhancement on the GitHub Repository and I will take a look at what that might look like. https://github.com/SalesforceLabs/Flow-Agentforce-Chat/issues Thanks again for your valuable feedback.

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